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Resources on Person-Centered Care during COVID-19

Tools and resources from Planetree International and Language of Caring to help healthcare leaders continue to provide person-centered care in the midst of the current COVID-19 outbreak.

Just Released — May 25, 2021

About the Family Presence Policy Decision-Making Toolkit

Support for the Family Presence Guidelines

Person-Centered Care Certification in a Post-COVID World

Planetree Certification COVID Considerations Document (added September 10, 2020) — A companion document to the Person-Centered Care Certification Process Manual. This document explores how the Certification program criteria apply in the midst — and aftermath — of the COVID-19 pandemic. This document should be used in conjunction with the process manual. It does not replace the guidance provided in that more comprehensive program guide.

Recent Webinars

When Crisis Hits, Culture Counts More Than Ever: What Makes Organizational Cultures Resilient and Enduring? (September 29, 2021). Intentional strategies to cultivate caring, person-centered cultures can prepare our organizations to respond effectively to traumatic, unexpected challenges. Hear an inspiring panel of healthcare leaders from diverse organizations share their stories, experiences and learning about how their change strategies have contributed to the extraordinary compassion, collaboration and creativity demonstrated by their teams during the COVID crisis..

Connecting Values, Strategy and Actions with Health Equity at the Core (April 7, 2021). This World Health Day webinar examines the inter-dependence of person-centered care and health equity. We examine how the concept of health equity is embedded throughout Planetree’s person-centered care culture change methodology. Participants are provided with concrete and purposeful strategies for engaging patients, families, the healthcare workforce and your communities to promote greater equity.

3 Steps Toward a Post Pandemic Culture Reset (April 1, 2021). Healthcare organizations worldwide will contend with the aftermath of the COVID-19 pandemic for the foreseeable future. An urgent need is tending to the far-reaching impact on organizational cultures of caring and person-centered care. How you respond in the immediate aftermath of this crisis will set the stage for future partnerships and engagement. In this webinar, presenters share a 3-pronged approach for re-setting your organization’s culture, starting with 1.) taking stock of the state of caring in your organization; 2.) prioritizing staff, leader and physician well-being and 3.) working to create a healthcare system that works for all by understanding and addressing the impact of biases and social determinants on patient experiences and outcomes.

Planetree Certification: An Operational Framework for Staying the Course in Person-Centered Care During Turbulent Times (November 19, 2020). COVID-19 and person-centered care is not an “either-or proposition.” Learn how the Person Centered Care Certification Program can guide your organizations through COVID-19 recovery, resetting and reimagining what a more a person centered healthcare landscape looks like in the aftermath of the pandemic.

Visible Person-Centered Leadership During A Crisis (July 30, 2020). A one-hour virtual roundtable discussion with senior healthcare executives reflecting on the experience of leading through crisis.

Preserving Family Presence During Challenging Times: Principles and Practical Strategies (June 16, 2020). An in-depth look into the Person-Centered Guidelines for Preserving Family Presence In Challenging Times, including how leaders at three organizations have implemented balanced approaches to safe, responsible and compassionate family presence.

Going the Extra Mile to Care for our Caregivers (May 28th, 2020). Hear leaders of four different healthcare organizations discuss their different strategies for taking care of their staff and caregivers during COVID-19.

Let’s Talk About Person-Centered Care During Pandemics (March 18th, 2020). Hear leaders from Planetree International and Language of Caring address your concerns and questions about how to maintain a person-centered culture in the midst of the current COVID-19 outbreak.

Additional Resources:

Resources from the American Nurses Foundation’s Well-Being Initiative:

Free tools and resources designed to support caregivers’ mental health and well-being:

  • A Going Home Checklist and Arriving Home Safely Tool to support nurses’ and other caregivers’ transitions from the end of a stressful workday to home where they can rest and recover
  • Nurses Together, peer-to-peer video chats for nurses in a safe space to talk openly about self-care and wellness, recovery and resilience, care dilemmas, bereavement and more. Calls are facilitated by a nurse to ensure the discussion remains respectful and supportive.
  • The Happy app, adapted especially for nurses who want to talk one-on-one with a supportive person. Nurses have 24/7, one-on-one access to Support Giver team members
  • The Moodfit app allows nurses to set personal goals related to wellness (like expressing gratitude, exercise, nutrition, sleep, mindfulness) and set up activity reminders around their schedule, and if they desire, track their mood and progress
  • Narrative Expressive Writing is a five-week guided narrative writing program to help nurses process their experiences during the pandemic. Each week, nurses get a prompt on topic for their writing as well as individualized feedback on what they have written.
  • Nurses’ Guide to Mental Health Support Services: an informative guide to help nurses understand when and how to access social and peer support, as well as mental health services and treatment

French Language Resources:

Additional Resources:

From the Planetree Community: Care for the Caregiver Resources:

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Whether you’re just starting out on your person-centered care journey or looking for ways to improve an existing initiative, Planetree offers certification and consulting services that empower healthcare organizations to make the changes that are best for their patients, staff, and community.

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