Person-centered care is more than hospitality. It is more than amenities and inviting surroundings. Person-centered care is an evidence-based framework for improved patient and family engagement, better clinical outcomes, increased staff retention and recruitment, and high value care. Person-centered care creates workplaces that energize and inspire joy. It places patients and caregivers at the center of the care experience and unites communities around health and wellness.
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Empower staff with opportunities and responsibilities to personalize care and services — promoting continuity, consistency, accountability, and partnership with each patient and their loved ones.
Develop a comprehensive, formalized approach to engaging patients, long-term care residents, and their families in all aspects of care — tailored to the needs and strengths of the organization.
Involve staff, patients, and family in the design, implementation, and communication of your organization’s improvement efforts, consistently assessing and prioritizing strategies over time.
“When we saw Planetree, we were really amazed at how this model can help us. We’ve been really successful in reducing turnover and increasing the staff engagement and staff satisfaction.”
“Planetree teaches us about communication with each other, with patients, with families. Planetree teaches us about how to engage patients in their care which is so critical for success. Our patient experience scores increased dramatically. We are now routinely above the 90th percentile, and we’ve been able to maintain those results over time.”
“We have seen significant return on our investment. Patient satisfaction has risen overall from less than the 50th percentile to close to the top percentile in the nation. We also have seen for the last ten years, physician satisfaction and employee satisfaction well above the top percentile in the nation.”
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Care leaders around the world.
Person-centered care brings benefits both internal and external, both financial and cultural. From higher quality of care and services and improved health outcomes to lower readmission rates and shorter stays. From improved patient experiences to increased employee satisfaction and retention. From greater financial performance and market share to a more healing, comforting environment — not only for patients, long-term care residents and families, but also caregivers and staff.
Connect with Planetree
With more than 800 partner organizations spanning 35 countries, Planetree has a comprehensive understanding of how person-centered care translates globally.
Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way.
Planetree partners with organizations around the world to align strategic goals with practical operational improvements that positively impact health outcomes, increase staff retention and recruitment, improve business performance, and enable organizations to deliver the highest value care.
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