Certification for Excellence in Person-Centered Care

Planetree partners with healthcare organizations across the globe to provide a construct for person-centered excellence — a proven process that leads to better care, better outcomes, better talent, and an organizational culture focused on putting patients and their loved ones first.

Learn more about Person-Centered Care Certification.

Person-Centered Care

Defined, Attainable, Measurable.

Our Certification for Excellence in Person-Centered Care represents the highest mark of achievement for creating an organizational culture that engages patients, families, staff, and the community to improve overall health and well-being. This evidence-based program provides a structured pathway and operational framework for establishing the systems and processes necessary to sustain culture change across your organization.

See Certification Criteria
It may sound complicated, but person-centered care comes down to three basic pillars:


Unite your team around a shared mission. Empower staff with opportunities and responsibilities to personalize care — promoting continuity, consistency, accountability, and partnership with each patient and their loved ones.


Make person-centered care systematized, achievable, and repeatable. Develop a comprehensive, formalized approach to engaging patients and their families in all aspects of care — tailored to the needs and strengths of the organization.


Turn person-centered goals into action. Involve staff, patients, and family in the design, implementation, and communication of your organization’s improvement efforts, consistently assessing and prioritizing strategies over time.

"Since becoming Planetree certified, overall staff satisfaction has increased, and our total number of staff vacancies has decreased significantly (this, despite a healthcare worker shortage in Canada), while the employee retention rate has improved: from 94% in 2005 to 98.7% in 2010."LUCIE DUMAS, DIRECTOR CENTRE DE RÉADAPTATION ESTRIE

Join the network of Planetree Person-Centered Care leaders around the world.

See Certified Organizations

Benefits of Person-Centered Care Certification

Our Certified healthcare centers outperform peers on HCAHPS and other patient experience measures, exceed national benchmarks on the CMS core measures and other quality and safety metrics, and have lower readmission rates.

Certification creates community around a shared vision, strategic focus, and sense of accomplishment for everyone in the organization. Be recognized as a leader in the person-centered care revolution. Become a Person-Centered Care Certified organization.

35 Countries

With more than 800 partner organizations spanning 35 countries, Planetree has a comprehensive understanding of how person-centered care translates globally.

From 1 TO 9 MIL+

Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way.

Harnessing Evidence and Experience to Change Culture

Read the full explanation of The National Academy of Medicine’s framework for creating a culture of patient and family engagement (PFEC), including the latest scientific research and real-life examples that bring PFEC to life.

Read More

Benefits of Planetree Person-Centered Care

In this infographic, you’ll learn the positive changes Planetree Person-Centered Care Certified providers experience in their work lives, clinical outcomes, and communities.

Read More

How Sharp Coronado Created a “Culture of Love,” Transforming Outcomes and Reputation

For Sharp Coronado, Planetree Person-Centered Care Certification led to better patient outcomes, stronger relationships with the community, millions of dollars in additional funding, and a reputation as a destination healthcare center of choice.

Read More