Speakers

Kimberly Barrieault, PsyD

VICE PRESIDENT, QUALITY AND EVALUATION

Employee Engagement | Organizational Change | Leadership | Sustaining Improvement

Making Change Stick. A dynamic organizational psychologist with over 20 years of experience in organizational development, change processes, and strategic implementation. Inspires and leads purposeful change with a determined emphasis on hardwiring and sustainment.

Advocate for the Great Employee Experience. Steeped in the research on employee engagement and firsthand experience with employee engagement strategies, Kimberly connects the dots between employee engagement and person-centered care, and powerfully applies the Language of Caring to coworker and team relationships.

Inspiring Leadership. A seasoned leader with an impressive track record and expert facilitation skills in mobilizing leaders to embrace, drive and support person-centered care and initiatives to improve the human experience and quality outcomes.

Recent Presentations

• Making the Language of Caring Stick
• The Essential Link between Staff Engagement and the Great Patient Experience
• The Power of the Language of Caring to Transform Coworker Relationships

Patrick Charmel

PRESIDENT AND CEO, GRIFFIN HEALTH SERVICES

Leadership | Leading with Empathy

Dynamic Leadership. Patrick A. Charmel, President & Chief Executive Officer of Griffin Hospital and its parent organization Griffin Health Services Corporation, has been associated with Griffin since 1979. A dynamic leader, driving sustainable and measurable change for Griffin Hospital and the community it serves, Charmel became President in 1998. As President of Griffin Health Services Corporation, he is also Chairman of the Board for Planetree International.

Driving a Person-Centered Culture. Charmel is co-author of the book “Putting Patients First” which received the American College of Healthcare Executive’s Health Care book of the year award in 2004 (2nd edition Oct. 2008).

Innovative Thought Leader. Charmel has led Griffin Hospital to achieve Newsweek Top Hospitals four years running, along with countless other accolades. Griffin Hospital have been featured in numerous top-selling business books including “Tribal Leadership – Leveraging Natural Groups to Build a Thriving Organization;” “Case Studies in Transparency – Real-World Ways for Marketers to Educate Consumers;” “Fire Them Up;” “The Disney Way – Harnessing the Management Secrets of Disney in Your Company;” and the recently published “The Transformative CEO: Impact lessons from Industry Game Changers.”

Robert H. Coblentz, M.D., F.A.C.C.

CHIEF MEDICAL OFFICER

Physician Engagement | Physician Communication | Clinician Development

Great Patient-Physician Relationships. Prize-winning teacher, coach and mentor with an uncanny ability to engage physicians in sharpening empathic communication skills for challenging interactions

Professional Collaboration. Advocate for medical communities that support inter-professional teamwork and quality medical care. communities Recognizes the critical need to focus authentic, collegial relationships on the best interests of the patient

Patient and Family Engagement. Speaks the language of partnership and shared decision-making and articulates the requisite skills.

Recent Presentations

• The Language of Empathy and Engagement: Communication Essentials for Patient-Centered Care
• Transform the Physician-Patient Relationship with Empathic Communication
• The Nuts and Bolts of Risk-Reducing Communication

Susan B. Frampton, PhD

PRESIDENT

Culture Change | Consumer Engagement | Health Care Policy

Medical anthropologist. With 30+ years of experience, Susan understands how health care is shaped and experienced by a variety of forces, and how those forces can be restructured to create better health, better care, better cultures and lower costs.

A global vision. Susan has traveled the world, bringing her vision for improving health care quality through compassion and partnership to over 30 countries.

Thought leader. Susan’s ability to distill the complexities of health care policy and culture into changes that make a tangible difference in peoples’ lives makes her a sought after voice in national and international convenings. Most recently, she has been invited to serve on the National Quality Forum’s Quality 2050 Task Force, the National Academy of Medicine’s Scientific Advisory Panel on Patient and Family Engaged Care and the World Health Organization’s Collaborating Centre’s International Network of Health Promoting Hospitals.

Recent Presentations:

Consumer Trends in a Brave New World of Patient Engagement

Converting Good Intentions into an Executable Strategy for Person-Centered Care

Sara Guastello

SENIOR VICE PRESIDENT, PERSON-CENTERED CARE STANDARDS

Culture Change | Person-Centered Care | Applying PCC Concepts Beyond Healthcare

Change architect. Sara spearheaded the effort to develop the Person-Centered Care Certification Program ™, an evidence-based performance framework to evaluate cultures of person-centered care. Her deep understanding of the relationship between the critical inputs necessary to achieve excellence in person-centered care enable her break down the complexities of culture change into a pathway to change that feels do-able.

A pragmatic thinker. In this work, it is easy to get lost in abstract thinking and over-philosophizing. Sara’s pragmatic approach focuses on how to get this done within the realities of healthcare today. She draws on best practices from the field as examples that person-centered care is far more than an aspirational state – it is the future of healthcare. But she does while frankly acknowledging the institutional restrictions that make such change difficult.

Leading author. Sara has written prolifically on the topics of person-centered care and culture change. In books, articles and implementation resources, Sara connects the dots between WHY person-centered care matters and HOW to achieve it.

Recent Presentations:

Creating a Culture of Quality, Compassion and Partnership. A Pathway to Excellence.

Person-Centered Care Made Personal and Practical

Michael Giuliano

CHIEF OPERATING OFFICER

Dynamic Leadership | Person-Centered Care | Staff Engagement and Satisfaction

Global Leadership. Michael brings over a decade of leadership expertise across a global landscape. He has served as Executive Director of the international and consulting divisions of The Australian Council on Healthcare Standards (ACHS) working across Australia and 15 countries in the Middle East and Asia Pacific to support improvement in patient safety, quality, and outcomes.

Implementing Person-Centered Standards. Michael led the development of standards focused on person centered care and
systems to encourage healthcare organizations to improve services for patients, staff, families, and surrounding communities. He has also led large, complex transformational programs such as divisional divestments and workforce optimization.

Driving Sustainable and Measurable Change. Michael is currently pursuing his part time PhD at the University of Cambridge to explore the intersection between person centered care standards implementation and the impact on healthcare staff engagement and satisfaction. He also has a Black Belt in Lean Six Sigma with a focus in healthcare.

Karin Jay

SENIOR VICE PRESIDENT, GLOBAL SERVICES

The Art of Person-Centered Care | Healthcare Ethics

Global Vision
Karin is responsible for directing and overseeing all aspects of Planetree International’s work outside of the US, including interface with partner offices located in The Netherlands, Brazil, Chile, Germany, and Quebec. Directs and supports work with member affiliate organizations across the continuum of care in twenty-seven countries.

Diverse Roles and Experiences
Prior to joining Planetree, Karin spent 22+ years working in the accreditation and international quality/patient safety arena with The Joint Commission and Joint Commission International (JCI).

Leading Author
Karin has been a contributing author on several publications focused on accreditation, person-centered care, and patients’ rights. Karin serves on ISQua’s Advisory Forum on Partnerships with Patients, and is an active volunteer with several non-profit organizations. Karin holds a Master of Arts in Philosophy and Healthcare Ethics from Loyola University, Chicago, and a Bachelor of Arts from the University of Michigan, Ann Arbor.

Mandy Kilmartin

DIRECTOR, GLOBAL SERVICES

Culture Change | Consumer Engagement | Leadership Training

Delivering a Roadmap to Culture Change
Amanda (“Mandy”) Kilmartin is dedicated to helping healthcare organizations plan and deliver exceptional, compassionate medical care. Mandy has guided countless healthcare leaders and providers through the development of a person-centered culture, providing coaching on person-centered leadership and initiatives, conducting organizational gap analysis and progress assessments, and facilitating workshops on topics including compassionate human interactions.

Empathy and Insight from Diverse Roles and Experiences
Prior to Planetree, Mandy obtained a B.S. in Human Health Sciences from Quinnipiac University, Hamden, CT. She has since spent her career working in various roles as a strategic resource for healthcare facilities to improve medical and surgical program efficiency, streamline complex perioperative pathways, and improve patient access and outcomes. Mandy also acted as the Resource Development Director for United Way of Coastal Fairfield County, where she helped to align resources around a common vision to achieve a sustainable, positive impact for children, their families, and their communities. She previously served as the Regional VP of Sales for an e-Health start up company, working to improve communication and collaboration across the continuum of care.

Jim Kinsey

VICE PRESIDENT, ENGAGEMENT STRATEGIES

Operationalizing Culture | Workforce Development | Health Equity | Long Term Care Solutions

Caregiver. A nurse by training and a family caregiver by experience, Jim intimately understands the realities of being a caregiver – the calling and the challenges, the emotional toll and the deep gratification that can result when purpose and practice are aligned.

Advocate. Through his work with CMS through the Pioneer Network, The Alzheimers Association, and individual organizations, Jim works to build awareness of how bias against vulnerable groups is perpetuated in health care, and how it can be dismantled. He is committed to amplifying voices of the least empowered groups in society to help create a health care system that works for all.

Recent Presentations:

Combating Ageism in Healthcare Words Matter: Eliminating Bias Language in Healthcare Environments

Nurse Leadership for Long-Term Care

Intersection of Safety, Quality and Person-Centered Care

Dael Waxman, M.D.

INTERIM CHAIR, DEPT. OF FAMILY MEDICINE

Physician Communication | Physician Burnout | Creating a Patient Centered Care Culture

Dynamic Physician Developer. Dael Waxman, M.D. is the Interim Chair of the Dept. of Family Medicine at Carolinas HealthCare System in Charlotte, NC. Additionally, he serves as Medical Director for Patient-Centered Programming at Carolinas Medical Center-Mercy.

Innovative Leader. In addition to his medical background, Dael has received training in and has been integrating family therapy, clinical hypnosis and other modalities of mind/body medicine into teaching and practice for over 20 years. An Associate Professor of Family Medicine at UNC Chapel Hill, he has taught regionally, nationally, and internationally on: family influences on health, physician-patient communication, person-centered care, collaboration between mental health and primary care, physician wellness, and mind/body medicine.

Dorothea Wild, MD

FOUNDER, PLANETREE GERMANY

Physician Engagement | Physician Communication | Physician Coaching

Global Leader.Dr. Dorothea Wild is an experienced physician, physician leader, teacher, and researcher. Dorothea obtained her MD in Germany and trained in Germany and in the US. She holds board certifications in Internal Medicine, Preventive Medicine, and Palliative Care. She also obtained an MPH from Yale in Health Management, and served at Griffin Hospital as Associate Residency Program Director for the Combined Preventive Medicine and Internal Medicine Residency Program.

Driving Person-Centered Excellence.Until 2013, Dorothea was the president of the Griffin Faculty Practice Plan. In this role, she was instrumental in hardwiring person-centeredness in the inpatient and outpatient setting among Griffin physicians. Dorothea has helped in implementing and evaluating several curricula for physicians in training in person-centered care, the person-centered medical home, health literacy, preventive medicine, and cultural competency.

Published Author.Dorothea has been published extensively in the peer-reviewed literature, and is co-author of the best-selling textbook of epidemiology, biostatistics, and preventive medicine. Dorothea also contributed to the Patient-Centered Improvement Field Guide.

Dorothea can present in English, Dutch, and German.

Rhonda Williams, M.S.N., M.B.A., RN

VICE PRESIDENT, ENGAGEMENT STRATEGIES

Operationalizing Culture | Leadership | Workforce Development

Caregiver, Executive and Advocate in Post-Acute Care. Informed by years of caregiving and leadership experience, Rhonda has built networks that spotlight post-acute care and the untapped opportunities for improving patient and family engagement and continuity of care and caring.

Improving Communication. Rhonda helps executives, teams and other professionals leverage communication as a core competency to move their organizations forward and engages staff in mastering and using the concrete skills that communicate caring.

Passionate advocate for the exceptional staff experience. Recognizing the critical impact of staff engagement and well-being on the patient and family experience, Rhonda’s finely honed tactics for staff engagement help leaders and organizations mobilize and effectively tap the talents of their entire workforce.

Recent Presentations

• Improving the Patient Experience in Post-Acute Care with Exceptional Communication
• Achieving a Motivated and Engaged Workforce: The Path to Satisfied Patients and Improved Outcomes
• Making Caring Visible in Every Interaction