Designation Criteria and Self-Assessment Tool
Planetree International Self-Assessment Tool (For organizations outside the United States)
German self-assessment tool
Portuguese self-assessment tool
French Self-assessment tool
Dutch Self-assesment tool
For Organizations Applying for Patient-Centered Hospital Designation, Resident-Centered Community Designation or Client-Centered Organization Designation Sites interested in participating in the formal designation process should complete the following questionnaire to assess their readiness for designation. If after completing the questionnaire, a site decides to apply for designation, the questionnaire and supporting documentation should be submitted electronically and in hard copy to Planetree along with an application for designation, at which time a conference call will be scheduled to review next steps.
The designation criteria are designed to be applicable to all healthcare providers. In some cases, however, specific criteria may apply differently in various healthcare settings (acute care, continuing care, behavioral health), and not all criteria apply to all settings.
If not otherwise noted, the criteria are applied consistently across settings and the questions and documentation requests in this self-assessment should be completed by all applicants. Questions and documentation requests indicated as applying only to behavioral health settings or continuing care settings need only be satisfied by applicants serving those specified populations. If a site is inclusive of a number of settings, all the applicable criteria will be applied as appropriate, e.g. behavioral health criteria will be applied to a behavioral health unit within an acute care hospital.
Planetree Designation Criteria
Sites Applying for Designation as a Patient-Centered Hospital or a Resident-Centered Community
The Patient-/Resident-Centered Designation Program was created by Planetree to recognize healthcare providers around the world that have embraced and implemented patient-/resident-centered care in a comprehensive manner. This approach to care is characterized by providers partnering with patients/residents and their family members to identify and satisfy the full range of their needs and preferences. In addition to improving the patient/resident experience, patient-/resident-centered organizations also focus on supporting the professional and personal aspirations of their staff members, who can more effectively care for patients and residents if they are cared for themselves.
Based on the feedback of thousands of patients, residents and healthcare professionals since 1978, Planetree has identified core elements that are essential to practicing patient-/resident- centered care. The Designation Program is based on these core elements, as well as additional elements related to organizational structures and measurement. For each core element, specific criteria have been identified that sites must meet in order to demonstrate that they have implemented that aspect of a patient-/resident-centered approach to care. The following criteria are designed to provide a level of consistency in what it means to be a patient-/resident-centered organization while continuing to promote individuality and innovation in the delivery of care and services.
The designation criteria are designed to be applicable to all healthcare providers. In some cases, however, specific criteria may apply differently in various healthcare settings (acute care, continuing care, behavioral health1), and not all criteria apply to all settings. Clarifications for how individual criteria may apply differently in discrete settings (either free-standing facilities or units within a larger setting) are provided within the text. If not otherwise noted, the criteria are applied in the same way across settings.
If you have questions about the Planetree Patient-Centered Designation program, or if we can provide additional information, please feel free to contact
Planetree Designation Coordinator