This toolkit provides guidance to physician practices on creating a practice culture that emphasizes and incorporates the patient and family perspective in every aspect of care, to ultimately improve quality of care. It was developed by Planetree International and the Patient-Centered Primary Care Collaborative Support & Alignment Network.
Inadvertent or not, the language we use creates the world that individuals experience when they interact with the healthcare system. This brief discussion paper examines how common language used in healthcare can undermine efforts to deliver person-centered care. A list of 20 words and phrases to retire from healthcare can be used to
Long-term care communities have a long history of institutionalized dining characterized by rigid meal times and limited choices. This Open Dining Guide was developed by Planetree International to support organizations in assessing how resident-centered their approach to open dining really is, and to identify opportunities for better aligning structures, practices, and culture around
A practical resource for any teams struggling with internal communication. Based on the experiences of Planetree health centers around the world, the 12 tips break down a variety of common communication challenges and offer up specific solutions for overcoming them.
This document introduces the concept of Teach Back 2.0 as an extension of the standard teach back methodology. Teach Back 2.0 personalizes the teach back practice, validating not only a patient’s comprehension of information but also their ability to apply the knowledge to their life. This teaching tool outlines 6 steps of Teach
In this document, we summarize common barriers and challenges that PFACs have to engaging in research and ways that they have found to overcome them.
In 2010, the state of Massachusetts enacted legislation requiring all hospitals to create and maintain Patient and Family Advisory Councils (PFACs). Learn about practices for meaningful consumer engagement in research from 11 hospitals in the state.
Submitted by the Institute for Patient and Family-Centered Care as part of Planetree’s Toolkit for PFAC Engagement in Research, these stories of patient & family advisors collaborating on research at Michigan Medicine provide first-hand accounts of why engagement matters.
This document introduces the concept of Relationship-Based Cleaning as an important strategy for improving patients’ perception of cleanliness.
Person-centered medication administration is equal parts provision of the medication AND communication about its purpose and any potential adverse side effects to be aware of. This document presents three key steps for enhancing communication with patients about their medications.