Though the hands-on work of implementing person-centered approaches often happens far from conference rooms, there is no denying that much of the planning, coordination and evaluation of these efforts occurs during meetings — meetings of your person-centered care committee, of task forces and action teams. How do you know if these meetings are

PCC Committee Charter Template

Friday, 14 July 2017 by

“Implementation of person-centered practices does not fall to one person/position alone. Nor is it limited as a charge to one specific sector or functional department of the organization. A person-centered care committee provides a structure to promote the inclusion of individuals from all key stakeholder groups, coordinate and guide person-centered projects and initiatives across the

Improvement Huddle Tool

Monday, 15 May 2017 by

An easy-to-complete tool designed to establish a reliable cadence for improvement work.    

Struggling to move the needle on the HCAHPS Willingness to Recommend question? This briefing document illuminates opportunities for 1.) better understanding the patient perspective on this questions, and 2.) employing strategies for improvement.    

Interventions like shadowing or coaching can provide bedside doctors real time feedback into how other may perceive them. The Physician Interactions Checklist is used by the coach as they observe the medical provider interact with a patient and/or family member. The checklist provides a framework of behaviors that when present in the patient-provider interaction has

You’ve instituted quiet hours, installed cushions on cabinet doors, greased squeaky wheels, monitored noise levels with a yacker tracker and distributed white noise machines, headphones and guided imagery videos to patients, and STILL your hospital struggles to move the needle on the HCAHPS question “How often was the area around your room quiet at night?”

A discussion paper, published by the National Academy of Medicine, that introduces a logical framework for creating a culture of patient and family engagement (PFEC), an annotated bibliography of the latest scientific research in support of PFEC, and plenty of real-life examples to bring PFEC to life.  

Long-Term Care Improvement Guide

Wednesday, 05 April 2017 by

A compendium of resident-centered practices and practical culture change tools contributed by long-term care communities with well-established cultures of resident-centered care.    

  A compendium of patient-centered practices and practical implementation tools contributed by hospitals with well-established cultures of patient-centered care.        

  Different structures and approaches organizations can take to engage patient and family partners in ongoing improvement work.        

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