Wednesday, July 9, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
Presented by Elise Debord, Planetree Coordinator and Marcia Nelson, MD, Vice President, Medical Affairs, Enloe Medical Center
Protecting patients’ sleep is the job of bedside caregivers. Hear how Enloe Medical Center helped individual hospital caregivers understand how they may unknowingly contribute to disturbing rest and learn in a very fun yet personal and proactive way to improving their own performance while improving HCAHPS scores.
Art Links Lives: An Intergenerational, Intercultural Art Program
Thursday, July 10, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
Presented by Brigitte Lavoie, Jewish Eldercare Centre
For the last three years, Jewish Eldercare Centre has forged ties with a local high school (Pierrefonds Comprehensive) that sees high school students partner up with elderly residents in a unique project that benefits both populations through the process of creating art. Relationships are developed, life lessons are taught and beautiful works of art are created. Join us on July 10th to learn more about this Spirit of Planetree- winning practice.
Patient-Preferred Practice Primer: Bedside Shift Report
Presented by: Janet Handy, MSN, RN, NEA-BC, FACHE, Vice President Administration and Maureen Fogle EdD, EN, NE-BC, Director of Professional Practice from Carolinas Medical Center – Mercy; and Kristine Hughbanks from Good Samaritan Hospital
If patients are to truly embrace their rightful place at the center of their own care team, we as healthcare professionals must understand what it takes to welcome patients as our partners on the care team. One patient-preferred strategy for doing so is to adjust traditional shift report to include the patient and family. This change does not merely rely on a shift of location of where the report occurs. It entails re-engineering the process to address what matters most to patients in language they understand, while also ensuring that patients are not merely listeners of the exchange, but active contributors to it. In this session, Planetree faculty will review the evidence base for bedside shift report, debunk the myth that conducting change of shift at the bedside will take more time and provide guidance for implementing this important practice at your own organization.
Making the Most of Limited Time: The Basics of Conversational Assessment
Wednesday, July 30, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
Presented by Jim Kinsey, Planetree Director of Member Experience
When you have limited time with a patient or LTC resident, how you use that time can be the difference between a patient-centered encounter and a provider-centered one. Are you focused on completion of mandatory paperwork, checking boxes and other tasks? Or are you focused on building rapport and trust, and forging a relationship with the patient and family? These two aims need not be mutually exclusive. Achieving both – completion of mandatory tasks AND building rapport and trust – is the aim of the conversational assessment, a patient-centered technique for acquiring the information you need in a way experienced by both the clinician and the patient as more of a conversation than a task-focused interrogation. In this session, learn the basics of this assessment technique and how it can be applied within your organization’s care delivery system.
Wednesday, August 6, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
Presented by Barbara J Huelat, EDAC, FASID, AAHID and Melissa Piakowski, EDAC, Huelat Davis Healing Design
Did you know that architecture and design can improve patient outcomes, provide a better business case, improve patient satisfaction, support safety, lift the spirit and provide joyful spaces which promote healing? This is Planetree design. However, for many healthcare organizations, achieving a patient-centered environment is mystifying. It is mystifying because warm and fuzzy needs of the human spirit are often elusive and difficult to quantify. Being able to demonstrate that Planetree design has been realized is further complicated by feasibility, as the users of medical facilities are often ill, stressed, frail or challenged. This webinar presents three process-driven strategies through which Planetree design is typically implemented:
- New construction projects
- Patient complaints or findings from patient satisfaction data
- Facility strategic or master planning processes.
These process-driven strategies are rooted in Evidence-Based Design. By incorporating existing patient-centered research findings into design innovations during the Visioning stages of a project, healthcare organizations and design firms can ensure that they are setting the stage for success. Furthermore, Pre and Post Occupancy Evaluations will create the opportunity to prove that Planetree design has truly made a difference. Planetree design can provide solutions that address both the art and science of the patient experience.
Shared Decision Making: What it is, What it is not, and How you do it
Wednesday, August 13, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
Presented by Tracy Walsh, Planetree Experience Advisor
The engagement of patients in their health care will not occur simply by providing information. A system of patriarchal care has created a passivity in patients that is going to be a challenge to reverse. Finding ways to motivate patients to use the information and to participate in their care will require not only a change in the patient, but a change to the processes and expectations of healthcare providers and organizations. This webinar will introduce participants to the relationship between patient engagement and clinical practice, with an emphasis on Shared Decision Making as a powerful patient engagement strategy. Shared Decision Making is supported by a growing body of research showing its beneficial effects on patient outcomes and healthcare costs, and yet many clinicians remain uncertain of what Shared Decision Making really is and what it takes to do well. Participants will learn the fundaments of shared decision making, including:
- Communication and coaching skills to support patients in decision-making
- When it is appropriate to use decision aids, and
- Techniques for helping patients interpret risk information.
Achieving Patient-Centered Medical Home Status in a Planetree Environment
Wednesday, August 20, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
Presented by Kathy Brieger, HRHCare
Kathy Brieger of HRHCare, a network of federally qualified health centers, will describe how the process of achieving Patient-Centered Medical Home (PCMH) status was integrated within the health centers’ Planetree environment of care. A Planetree member since 1996, HRHCare currently provides primary care for a diverse population of over 100,000 patients, including migrant and seasonal farmworkers and homeless individuals, in a ten county area of New York State. Meeting the requirements to be recognized as a Level 3 PCMH was supported by some of the groundwork which has been done over many years within the Planetree model of care. This presentation will include:
A review of the Planetree groundwork which supported the PCMH Level 3 recognition
A description of how the work done in the HRHCare-Planetree Training Institute supported this process
Resources used to achieve PCMH recognition
Reports that are used to monitor the status
4-Week On-Line Course: Patient-Centered Care Essentials
You’ve heard why patient-centered care is a centerpiece of the national strategy to improve healthcare quality. But have you learned HOW TO make it happen in your organization? Learn the fundamentals of what it takes in concrete and actionable steps to be patient-centered from the organization that wrote the book on it. Over the course of this four-week on-line course, Planetree faculty will impart real world solutions for:
- Partnering more effectively with patients
- Engaging family members to improve quality, drive outcomes and foster continuity
- Creating workplaces that promote superior performance, and
- Redesigning your organizational structures around the patient