Transforming the Ordinary to Extraordinary in a Freestanding Emergency Department
Presented by Carla May, RN, MN, CEN, Manager, Freestanding Emergency Department, Kadlec Regional Medical Center
With emergency departments being synonymous with overcrowding, long wait times, falling patient satisfaction scores and staff who are becoming more disengaged, Kadlec Regional Medical Center wanted to reinvent the emergency room experience when building a new Freestanding Emergency Department (FSED). Kadlec’s commitment to lean processes was the driving force and vision when it came to both the physical design and operational model implemented at the FSED. Integrating lean philosophies for staffing and patient flow and implementing a daily management system proved not only to be cost effective, but since opening in June of 2013, has also resulted in excellent patient satisfaction scores, decreased lengths of stay, virtually no wait times, and staff who are engaged in their work.
Learning objectives will include:
- Identify how the Production, Preparation and Process Event (3P Event) and operational processes dictated the design of the FSED to decrease waste and maximize efficiency and patient flow.
- Discuss how lean processes and a daily management system were instrumental in contributing to the success of the new FSED.
- Understand how the implementation of a multidisciplinary emergency department staff contributed to the true team approach to patient care
Resident Retreats: A Patient-Preferred Practice Primer
Wednesday, October 29, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
Presented by Jill Harrison, PhD, Planetree Experience Advisor
Resident retreats are one way in which long-term care communities bring Planetree components of human interactions, meaningful engagement, paths to well-being and social support to life for residents. Research in long-term care communities indicates a common phenomenon amongst residents to socially distance themselves from “other” residents that they perceive as being “frail, sick, and experiencing some sort of cognitive decline or dementia.” This “us v. them” dynamic impacts residents and their health outcomes, often resulting in loneliness, isolation, and depression. Focus group data reveals that under the layers of this social dynamic is often a fear of aging and a fear of advancing on the continuum of care for residents from more independent living to nursing home care. In this session, Planetree faculty will review the objectives of resident retreats, which include acceptance of others, honoring diversity, sustaining friendships as residents transition to different levels of care, and addressing fears of aging. Participants will have access to examples of resident retreat curriculum components