Upcoming Education and Coaching Events

January Webinar Banner

Patient-Centered Performance Improvement Awareness Training

Wednesday, January 21, 2015, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by Lisa Platt, MS, LEED AP BD+C, EDAC, Planetree Director of Business and Product Development

Now more than ever before, health care organizations are being asked to increase capabilities to improve performance, meet measurably higher quality standards, increase service efficiency, and create optimal patient experiences with significantly reduced human and environmental resources. Integrating a Patient-Centered Performance Management System positions organizations to successfully meet these demands by ensuring that efforts to increase process efficiency and enhance quality are focused on the preferences of patients while also being adaptive to and supportive of caregivers. This one-hour awareness training focuses on the importance of having an organizational wide philosophy and system of care that addresses both patient-centered and performance improvement knowledge, skills, and abilities. Examples of successful Patient-Centered Performance Improvement implementation are shared to highlight the intrinsic and extrinsic rewards for adopting a Patient-Centered Performance Improvement approach in healthcare delivery.

During this session, participants will learn:

  • About the distinctive approach of Patient-Centered Performance Improvement and its impact on improvement sustainability
  • The guiding principles behind the technical and interpersonal support mechanisms integral to this approach
  • How Patient-Centered Performance Improvement is directly tied to organizational goals, objectives, and Patient Centered Returns on Investment.

Cost for participation:
Cost waived for Planetree Members
(please use coupon code wf07lp5)

Non-member group pricing: $199 per call-in line
Non-member individual pricing: $99 per participant (please use coupon code j6qq1yy)

Solutions for Identifying and Using Patients’ Personal Preferences as a Basis for Partnership

Solutions for Identifying and Using Patients’ Personal Preferences as a Basis for Partnership

Wednesday, January 28, 2015, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by Jim Kinsey, Planetree Director of Member Experience

This session will demystify patient engagement by moving beyond policy-speak, research-ese and academic discourse to get to the heart of why patient preferences really matter, how they drive quality care, and what it takes to convert this knowledge into the basis for shared decision-making, more effective partnerships and optimal outcomes.  Participants will be introduced to the Planetree Patient Preferences Passport as a tool for engaging with patients and family members in a much richer, deeper and more intentional way around identifying and honoring patient preferences, including (but not limited to) those that impact end-of-life.  

Cost for participation:
Cost waived for Planetree Members
(please use coupon code wf07lp5)

Non-member group pricing: $199 per call-in line
Non-member individual pricing: $99 per participant (please use coupon code j6qq1yy)

February Webinar Banner

It’s ELEMENTary: The Building Blocks for Unit-Based Practices.

Wednesday, February 4, 2015, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Have you ever wondered about how to implement some of the core element practices at the unit level? In this session, team leaders from Designated Planetree Patient-Centered Hospital Sharp Coronado Hospital will share an overview of the infrastructures and processes in place to support unit-based interpretations of patient-centered care, and will then present a number of the high impact innovations that have emerged to bring Planetree to life in every corner of the hospital.  

Cost for participation:
Cost waived for Planetree Members
(please use coupon code wf07lp5)

Non-member group pricing: $199 per call-in line
Non-member individual pricing: $99 per participant (please use coupon code j6qq1yy)
Restoring the Connection Between our Health and the Food We Eat through a Community Garden

Wednesday, February 18, 2015, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
**More information coming soon***

6-week Virtual Nursing Course – What it takes to deliver patient-centered care at the bedside

Register Now

A course by nurses for nursesFeb26(1)

Thursday, February 26, 2015, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

One-hour virtual course every other Thursday, February 26 – May 7, 2015*

1:00-2:00 p.m. Eastern

(Course dates: Feb. 26; March 12; March 26; April 9; April 23; May 7)
    Non-member rate: $500 per person

    Planetree member*: $300  per person
    (*Members, please use coupon code ww04n for discounted rate)

    For group rate and registration, please call Lorena Bedoya at  203-732-1360
All  learning will occur virtually from the comfort of your own  office or home. To participate you will need to have a computer, Internet  access and an email address. Webcams are optional, but do add to the experience, so are encouraged if you have one.

 Nurses at the bedside, at the exam table, in the resident’s room, in leadership, education and patient support services – any nurse in practice across the continuum of care.

Course Components:
- Virtual classroom learning (1 hour of on-line instruction/every other week for 6 weeks)
- All lectures will be recorded and made available within 24 hours to enable those unable
  to participate in the live class to access the material on their own schedule
- Independent reading and activities
- Interactive on-line discussion with classmates
-15 contact hours provided

This  6-session course (delivered over the course of 12 weeks) will engage nurses in learning, discussion and activities to  enhance their understanding and enthusiasm for what it means to deliver patient-centered care and why it is  important. Developed and taught by nurses, the course draws on the instructors’ first-hand  experience implementing the Planetree model at the bedside. The cumulative curriculum dives deeply into the critical role  that nurses play in delivering a patient-centered care  experience, emphasizing practical strategies for putting  patient-centered care into practice in interactions with  patients, family members and fellow members of the care team. The course emphasizes critical thinking, problem solving,  reflection, clinical judgment, along with an understanding of  patient-centered care. All are critical competencies for nurses  today.

Topics to be addressed:

  • Implementation of a patient-centered approach to patient  engagement that integrates best-practices with evidence based approaches while ensuring that patients’ preferences and priorities are accommodated.
  • Strategies to empower patients and families and encourage their  participation in health care management and decision-making.
  • Processes for embedding compassion in care delivery
  • Methods for increasing teamwork in the health care setting
  • Tools and techniques of patient-centered quality improvement
  • The impact of the model on quality, safety, patient  satisfaction, workplace morale and other outcomes, including  hospital acquired conditions (HACs) and readmission rates.

Course Objectives:

  • Identify  the importance of utilizing evidence based research in health  care delivery and the evidence for patient centered care as  the preferred delivery method.
  • Describe  how patient and family involvement in care promotes safety,  quality and cost effectiveness including decreased hospital acquired conditions (HAC’s) and readmission rates.
  • Demonstrate comprehensive understanding of the role of the RN, patient and family in patient centered care.
  • Describe strategies to empower patients or families in all aspects of the health care process.

Designation March

Patient-Centered Designation Prep Course

Register Now

Monday, March 2, 2015, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

An online course, this 4-week session begins Monday, March 2, 2015
Lecture Dates
Monday, March 2, 2015
Monday, March 9, 2015
Monday, March 16, 2015
Monday, March 23, 2015

All classes are 60-minutes long and begin at 1:00 p.m. Eastern.
(All lectures will be recorded and made available within 24 hours to enable those unable to participate in the live class to access the material on their own schedule.)
Taught by Planetree staff who oversees the Patient-Centered Hospital and Resident-Centered Community Designation Program, this four-week course is designed for individuals and organizations planning to apply for Designation or one of the intermediate recognition tiers within the next year.  The course will cover the nuts and bolts of applying, including the self-assessment and application process, how to prepare for the site visit and how to access useful resources.
Of course, preparing for Designation is considerably more than an administrative exercise.  This course will also:

  • Examine the organizational infrastructures that will position your institution well in your pursuit of recognition
  • Identify opportunities for strengthening steering committees, work teams, patient and family advisory councils and more
  • Explore in-depth what it takes for organizations to fulfill the spirit and intent of some of the more challenging criteria.

Assignments between weekly sessions will better familiarize participants with the designation criteria and the documentation requirements in order that they are well-prepared to complete their application when the time comes.  A virtual chat room monitored by the course instructors will provide participants the opportunity to have their site-specific questions addressed.  Note: participation in this preparatory class is not a requirement for applying for Designation, Bronze or Silver-level recognition.

Organizational Course Fee:
Member Rate: $199 (includes participation by up to 10 staff members)
*Please use coupon code rv10w for the member rate

Non-Member Rate: $325 (includes participation by up to 10 staff members)

Dutch Learning Journey – Taking Care of Health

Event Picture
Sunday, May 31 – Wednesday, June 3, 2015

Bridging the gap between the need to cut budgets and the need to deliver what really matters to patients.

In 2015 Planetree Netherlands will be delighted to host a learning journey to provide international healthcare leaders and decision-makers with an opportunity to experience patient-centered care in action throughout the Dutch Planetree network. This interactive journey will include presentations from healthcare leaders from Dutch Planetree healthcare organizations that have transformed their cultures and healthcare delivery operations in order to personalize, humanize and demystify the care experience and to optimize the efficiency of care processes. Tours will showcase extraordinary healing environments in a variety of healthcare settings such as acute care, long-term care and behavioral healthcare. The learning journey will provide an opportunity for face-to-face dialogue with fellow executives, patients, nurses, doctors and frontline staff who are passionate about patient-centered care and can share innovative ideas as well as testimonials about the positive impact on patients, families and staff and on the organization as a business.

Click Here for More information

Planetree Netherlands

Marita Bossers-Nabben