Upcoming Education and Coaching Events


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Demystifying Planetree Design

Wednesday, August 6, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by Barbara J Huelat, EDAC, FASID, AAHID and Melissa Piatkowski, EDAC, Huelat Davis Healing Design

Did you know that architecture and design can improve patient outcomes, provide a better business case, improve patient satisfaction, support safety, lift the spirit and provide joyful spaces which promote healing? This is Planetree design. However, for many healthcare organizations, achieving a patient-centered environment is mystifying. It is mystifying because warm and fuzzy needs of the human spirit are often elusive and difficult to quantify. Being able to demonstrate that Planetree design has been realized is further complicated by feasibility, as the users of medical facilities are often ill, stressed, frail or challenged. This webinar presents three process-driven strategies through which Planetree design is typically implemented:

  1. New construction projects
  2. Patient complaints or findings from patient satisfaction data
  3. Facility strategic or master planning processes.

These process-driven strategies are rooted in Evidence-Based Design. By incorporating existing patient-centered research findings into design innovations during the Visioning stages of a project, healthcare organizations and design firms can ensure that they are setting the stage for success. Furthermore, Pre and Post Occupancy Evaluations will create the opportunity to prove that Planetree design has truly made a difference.  Planetree design can provide solutions that address both the art and science of the patient experience.

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 Shared Decision Making: What it is, What it is not, and How you do it

Wednesday, August 13, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by Tracy Walsh, Planetree Experience Advisor

The engagement of patients in their health care will not occur simply by providing information.  A system of patriarchal care has created a passivity in patients that is going to be a challenge to reverse.  Finding ways to motivate patients to use the information and to participate in their care will require not only a change in the patient, but a change to the processes and expectations of healthcare providers and organizations.  This webinar will introduce participants to the relationship between patient engagement and clinical practice, with an emphasis on Shared Decision Making as a powerful patient engage­ment strategy.  Shared Decision Making is supported by a growing body of research showing its beneficial effects on patient outcomes and healthcare costs, and yet many clinicians remain uncertain of what Shared Decision Making really is and what it takes to do well. Participants will learn the fundaments of shared decision making, including:

  • Communication and coaching skills to support patients in decision-making
  • When it is appropriate to use decision aids, and
  • Techniques for helping patients interpret risk information.

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 Achieving Patient-Centered Medical Home Status in a Planetree Environment

Wednesday, August 20, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by Kathy Brieger, HRHCare

Kathy Brieger of HRHCare, a network of federally qualified health centers, will describe how the process of achieving Patient-Centered Medical Home (PCMH) status was integrated within the health centers’ Planetree environment of care.  A Planetree member since 1996, HRHCare currently provides primary care for a diverse population of over 100,000 patients, including migrant and seasonal farmworkers and homeless individuals, in a ten county area of New York State.  Meeting the requirements to be recognized as a Level 3 PCMH was supported by some of the groundwork which has been done over many years within the Planetree model of care. This presentation will include:

A review of the Planetree groundwork which supported the PCMH Level 3 recognition

A description of how the work done in the HRHCare-Planetree Training Institute supported this process

Resources used to achieve PCMH recognition

Reports that are used to monitor the status

Use of Electronic Medical Records

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4-Week On-Line Course: Patient-Centered Care Essentials

You’ve heard why patient-centered care is a centerpiece of the national strategy to improve healthcare quality.  But have you learned HOW TO make it happen in your organization? Learn the fundamentals of what it takes in concrete and actionable steps to be patient-centered from the organization that wrote the book on it. Over the course of this four-week on-line course, Planetree faculty will impart real world solutions for:

  • Partnering more effectively with patients
  • Engaging family members to improve quality, drive outcomes and foster continuity
  • Creating workplaces that promote superior performance, and
  • Redesigning your organizational structures around the patient

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Patient-Preferred Practice Primer: Care Partners

Wednesday, September 3, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by Tracy Walsh, Planetree Experience Advisor

It is time to retire the term “visitor” from the hospital lexicon.  Today, health care organizations do themselves and their patients a disservice by limiting the scope of family’s role to mere visitation.  Family transcends discrete episodes of care and settings, which positions them to become that elusive source of continuity so lacking in our fragmented health care system.  A hallmark Planetree practice, Care Partner Programs promote a heightened and formalized level of family participation. Identified by the patient, the Care Partner is typically a family member or close friend who is embraced as a member of the care team and accepts mutually agreed upon responsibilities. In this session, Planetree faculty will identify practical strategies for implementing this important patient-preferred practice.

Cost waived for Planetree Members
(please use coupon code wf07lp5)

Non-Members group pricing: $199 per call-in line
Non-Members individual pricing: $99 per participant 
(please use coupon code j6qq1yy)

Register Now


A course by nurses for nursesSept(rev2)

6-week Virtual Nursing Course-What it takes to deliver patient-centered care at the bedside

Thursday, September 4, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

When: ​Virtual ​course ​every Thursday, ​September 4 ​- ​October 9, ​2014*
1:00-2:00 p.m. Eastern

Tuition: ​ ​ 
Non-member ​rate: ​$500 ​per ​person 

Planetree ​member*: ​$300 ​ ​per ​person 
(*Members, please use coupon code ww04n for discounted rate)

Where: 
All ​learning ​will ​occur ​virtually ​from ​the ​comfort ​of ​your ​ own ​office ​or ​home. ​ ​To ​participate ​you ​will ​need ​to ​have ​a  ​computer, ​Internet ​access ​and ​an ​email ​address. 

Who: 
Registered ​Nurses ​at ​the ​bedside, ​in ​leadership, ​education ​and ​ patient ​support ​services ​in ​practice ​across ​the ​continuum ​of ​ care. 

Course ​Components: 
- ​Virtual ​classroom ​learning ​(1 ​hour ​of ​on-line ​instruction/week ​for ​6 ​weeks) 
- ​All ​lectures ​will ​be ​recorded ​and ​made ​available ​within ​24 ​hours ​to ​enable ​those ​unable 
 ​ ​to ​participate ​in ​the ​live ​class ​to ​access ​the ​material ​on ​their ​own ​schedule 
- ​Independent ​reading ​and ​activities 
- ​Interactive ​on-line ​discussion ​with ​classmates 
-15 ​contact ​hours ​provided 

This ​6-week ​course ​will ​engage ​nurses ​in ​learning, ​discussion ​ and ​activities ​to ​enhance ​their ​understanding ​of ​what ​it ​means  ​to ​deliver ​patient-centered ​care ​and ​why ​it ​is ​important. ​ Developed ​and ​taught ​by ​advanced ​practice ​nurses, ​the ​course ​ draws ​on ​the ​instructors’ ​first-hand ​experience ​implementing ​the  ​Planetree ​model ​at ​the ​bedside. ​ ​The ​cumulative ​curriculum ​ dives ​deeply ​into ​the ​critical ​role ​that ​nurses ​play ​in ​ delivering ​a ​patient-centered ​care ​experience, ​emphasizing ​ practical ​strategies ​for ​putting ​patient-centered ​care ​into ​ practice ​in ​interactions ​with ​patients, ​family ​members ​and ​ fellow ​members ​of ​the ​care ​team. ​The ​course ​emphasizes ​ critical ​thinking, ​problem ​solving, ​reflection, ​clinical ​ judgment, ​along ​with ​an ​understanding ​of ​patient-centered ​care. ​ All ​are ​critical ​competencies ​for ​nurses ​today. Topics ​to ​be ​addressed: 

Implementation  ​of ​a ​patient-centered ​approach ​to ​patient ​engagement ​that ​ integrates ​best-practices ​with ​evidence ​based ​ approaches ​while ​ensuring ​that ​patients’ ​preferences ​and ​priorities ​are ​accommodated. 

Strategies  ​to ​empower ​patients ​and ​families ​and ​encourage ​their ​ participation ​in ​health ​care ​management ​and ​decision-making. ​

Processes ​for ​embedding ​compassion ​in ​care ​delivery. 

Methods ​for ​increasing ​teamwork ​in ​the ​health ​care ​setting. 

Tools ​and ​techniques ​of ​patient-centered ​quality ​improvement. ​

The ​ impact ​of ​the ​model ​on ​quality, ​safety, ​patient ​ satisfaction, workplace ​morale ​and ​other ​outcomes, ​including ​ hospital ​ acquired ​conditions ​(HACs) ​and ​readmission ​rates.

Course ​Objectives: 
Identify  ​the ​importance ​of ​utilizing ​evidence ​based ​research ​in ​health ​ care ​delivery ​and ​the ​evidence ​for ​patient ​centered ​care ​as ​ the ​preferred ​delivery ​method. 

Describe  ​how ​patient ​and ​family ​involvement ​in ​care ​promotes ​safety, ​ quality ​and ​cost ​effectiveness ​including ​decreased ​hospital ​ acquired ​conditions ​(HAC’s) ​and ​readmission ​rates. 

Demonstrate ​comprehensive ​understanding ​of ​the ​role ​of ​the ​RN, ​patient ​and ​family ​in ​patient ​centered ​care. 

Describe ​strategies ​to ​empower ​patients ​or ​families ​in ​all ​aspects ​of ​the ​health ​care ​process.

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Benefits of Stakeholder and Community Collaboration

Wednesday, September 17, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by David Neal, AIA, ACHA, SLAM

New project delivery methods including Integrated Project Design (IPD) and Design Assist, provide clearer communication lines that help improve the design process.  Time and cost savings are only part of the story.  Overall, the healthcare setting and patient-centered healing environment will benefit with an integrated design process.  Follow the collaborative design of several sensitive patient environments that asked patients and the community what they wanted the healing space to be in order to place the focus on the patients and on patient-centered care.  By including patients, family, care givers and builders in a process of discovery, unique design solutions were developed, linked to the institution’s culture and providing long-term market differentiation and a reinforced brand and building image.  At the end of this session, participants will be able to:

  • Understand the benefits of focus group involvement in design
  • Recognize the key aspects of integrating the healing community into your design approach
  • Develop process tools to reinforce the achievement of patient-centered space goals.

Cost for participation: 

Cost waived for Planetree Members
(please use coupon code wf07lp5)

Non-member group pricing: $199 per call-in line
Non-member individual pricing: $99 per participant (please use coupon code j6qq1yy)

Register Now


Dignity in Downsizing

Wednesday, September 24, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

 

Presented by Melissa Thornburg, Planetree Experience Advisor

Maintaining a patient-centered culture in today’s healthcare environment is daunting under the best of circumstances and even more so when faced with financial pressures resulting in a reduction of force or downsizing, mergers or consolidation, and reassignment of staff due to other reasons. Additionally, shorter lengths of stay and an increase in ambulatory care services also contribute to the need for organizational change. This session will help introduce dignity in downsizing—proceeding with a purpose by having a plan that not only addresses supporting the staff who will leave the organization, but also those who will remain. How? By following the “PHD” of patient-centered care: Personalize, Humanize and Demystify. Before taking any action, the development of a thorough plan with significant Senior Leadership visibility, accessibility, reliability and transparency is important to the implementation of the plan, regrouping after the reduction is complete, and then moving forward with trust and employee engagement towards a successful future. Best practices from the National Performance Review Benchmarking Study, Serving the American Public: Best Practices in Downsizing (1997) and important steps to consider before, during and after the process from the American College of Healthcare Executives (ACHE, 2012) will be discussed and explored.

Cost for participation:

Cost waived for Planetree Members
(please use coupon code wf07lp5)

Non-member group pricing: $199 per call-in line
Non-member individual pricing: $99 per participant (please use coupon code j6qq1yy)

Register Now