Upcoming Education and Coaching Events


Patient-Centered Designation Prep Course

Monday, November 17, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))
An online course, this 4-week session begins Monday, November 17, 2014Lecture DatesMonday, November 17, 2014Monday, November 24, 2014Monday, December 1, 2014Monday, December 8, 2014All classes are 60-minutes long and begin at 1:00 p.m. Eastern. ​(All lectures will be recorded and made available within 24 hours to enable those unable to participate in the live class to access the material on their own schedule.)Taught by Planetree staff who oversees the Patient-Centered Hospital and Resident-Centered Community Designation Program, this four-week course is designed for individuals and organizations planning to apply for Designation or one of the intermediate recognition tiers within the next year.  The course will cover the nuts and bolts of applying, including the self-assessment and application process, how to prepare for the site visit and how to access useful resources. Of course, preparing for Designation is considerably more than an administrative exercise.  This course will also:

  • Examine the organizational infrastructures that will position your institution well in your pursuit of recognition
  • Identify opportunities for strengthening steering committees, work teams, patient and family advisory councils and more
  • Explore in-depth what it takes for organizations to fulfill the spirit and intent of some of the more challenging criteria.

Assignments between weekly sessions will better familiarize participants with the designation criteria and the documentation requirements in order that they are well-prepared to complete their application when the time comes.  A virtual chat room monitored by the course instructors will provide participants the opportunity to have their site-specific questions addressed.  Note: participation in this preparatory class is not a requirement for applying for Designation, Bronze or Silver-level recognition.

Organizational Course Fee:

Member Rate: $199 (includes participation by up to 10 staff members)
*Please use coupon code ​rv10w​ for the member rate

Non-Member Rate: $325 (includes participation by up to 10 staff members)

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Dignity in Downsizing

*Register Now

Wednesday, December 3, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by Melissa Thornburg, Planetree Experience Advisor

Maintaining a patient-centered culture in today’s healthcare environment is daunting under the best of circumstances and even more so when faced with financial pressures resulting in a reduction of force or downsizing, mergers or consolidation, and reassignment of staff due to other reasons. Additionally, shorter lengths of stay and an increase in ambulatory care services also contribute to the need for organizational change. This session will help introduce dignity in downsizing—proceeding with a purpose by having a plan that not only addresses supporting the staff who will leave the organization, but also those who will remain. How? By following the “PHD” of patient-centered care: Personalize, Humanize and Demystify. Before taking any action, the development of a thorough plan with significant Senior Leadership visibility, accessibility, reliability and transparency is important to the implementation of the plan, regrouping after the reduction is complete, and then moving forward with trust and employee engagement towards a successful future. Best practices from the National Performance Review Benchmarking Study, Serving the American Public: Best Practices in Downsizing (1997) and important steps to consider before, during and after the process from the American College of Healthcare Executives (ACHE, 2012) will be discussed and explored.

Cost for participation:

Cost waived for Planetree Members
(please use coupon code wf07lp5)

Non-member group pricing: $199 per call-in line
Non-member individual pricing: $99 per participant (please use coupon code j6qq1yy)

Making the Most of Limited Time: The Basics of Conversational Assessment
Register Now

Wednesday, December 17, 2014, 1:00 PM – 2:00 PM (Eastern Time (US & Canada))

Presented by Jim Kinsey, Director of Planetree Member Experience

When you have limited time with a patient or LTC resident, how you use that time can be the difference between a patient-centered encounter and a provider-centered one.  Are you focused on completion of mandatory paperwork, checking boxes and other tasks?  Or are you focused on building rapport and trust, and forging a relationship with the patient and family?  These two aims need not be mutually exclusive.  Achieving both – completion of mandatory tasks and information collection AND building rapport and trust – is the aim of the conversational assessment, a patient-centered technique for acquiring the information you need in a way experienced by both the clinician and the patient as more of a conversation than a task-focused interrogation.  In this session, learn the basics of this assessment technique and how it can be applied within your organization’s care delivery system.

Cost for participation:

Cost waived for Planetree Members
(please use coupon code wf07lp5)

Non-member group pricing: $199 per call-in line
Non-member individual pricing: $99 per participant (please use coupon code j6qq1yy)

A course by nurses for nursesFeb26(1)

6-week Virtual Nursing Course – What it takes to deliver patient-centered care at the bedside

When: ​
One-hour virtual ​course ​every Thursday, ​February 26 ​- April 2, ​2015*
1:00-2:00 p.m. EasternTuition: ​ ​ 
Non-member ​rate: ​$500 ​per ​personPlanetree ​member*: ​$300 ​ ​per ​person 
(*Members, please use coupon code ww04n for discounted rate)
For group rate and registration, please call Lorena Bedoya at 203-732-1360Where: 
All  ​learning ​will ​occur ​virtually ​from ​the ​comfort ​of ​your ​own ​ office ​or ​home. To ​participate ​you ​will ​need ​to ​have ​a ​computer, ​Internet ​ access ​and ​an ​email ​address. Webcams are optional, but do add to the experience, so are encouraged if you have one.Who: 
Nurses ​at ​the ​bedside, at the exam table, in the resident’s room, ​in ​leadership, ​education ​and ​patient ​support ​services – any nurse ​in ​practice ​across ​the ​continuum ​of ​care. Course ​Components: 
- ​Virtual ​classroom ​learning ​(1 ​hour ​of ​on-line ​instruction/week ​for ​6 ​weeks) 
- ​All ​lectures ​will ​be ​recorded ​and ​made ​available ​within ​24 ​hours ​to ​enable ​those ​unable 
 ​ ​to ​participate ​in ​the ​live ​class ​to ​access ​the ​material ​on ​their ​own ​schedule 
- ​Independent ​reading ​and ​activities 
- ​Interactive ​on-line ​discussion ​with ​classmates 
-15 ​contact ​hours ​provided 

This  ​6-week ​course ​will ​engage ​nurses ​in ​learning, ​discussion ​and ​ activities ​to ​enhance ​their ​understanding ​and enthusiasm for ​what ​it ​means ​to ​deliver ​patient-centered ​care ​and ​why ​it ​is  ​important. ​Developed ​and ​taught ​by ​nurses, ​the ​course ​draws ​on ​the ​instructors’ ​first-hand ​ experience ​implementing ​the ​Planetree ​model ​at ​the ​bedside. The ​cumulative ​curriculum ​dives ​deeply ​into ​the ​critical ​role ​ that ​nurses ​play ​in ​delivering ​a ​patient-centered ​care ​ experience, ​emphasizing ​practical ​strategies ​for ​putting ​ patient-centered ​care ​into ​practice ​in ​interactions ​with ​ patients, ​family ​members ​and ​fellow ​members ​of ​the ​care ​team. The ​course ​emphasizes ​critical ​thinking, ​problem ​solving, ​ reflection, ​clinical ​judgment, ​along ​with ​an ​understanding ​of ​ patient-centered ​care. ​All ​are ​critical ​competencies ​for ​nurses ​ today.

Topics ​to ​be ​addressed:
- Implementation ​of ​a ​patient-centered ​approach ​to ​patient ​ engagement ​that ​integrates ​best-practices ​with ​evidence ​based approaches ​while ​ensuring ​that ​patients’ ​preferences ​and ​priorities ​are ​accommodated. 
– Strategies ​to ​empower ​patients ​and ​families ​and ​encourage ​their  ​participation ​in ​health ​care ​management ​and ​decision-making. ​
- Processes ​for ​embedding ​compassion ​in ​care ​delivery. 
- Methods ​for ​increasing ​teamwork ​in ​the ​health ​care ​setting. 
– Tools ​and ​techniques ​of ​patient-centered ​quality ​improvement. ​
– The ​impact ​of ​the ​model ​on ​quality, ​safety, ​patient ​ satisfaction, workplace ​morale ​and ​other ​outcomes, ​including ​ hospital acquired ​conditions ​(HACs) ​and ​readmission ​rates.

Course ​Objectives:
-Identify  ​the ​importance ​of ​utilizing ​evidence ​based ​research ​in ​health ​ care ​delivery ​and ​the ​evidence ​for ​patient ​centered ​care ​as ​ the ​preferred ​delivery ​method.
-Describe  ​how ​patient ​and ​family ​involvement ​in ​care ​promotes ​safety, ​ quality ​and ​cost ​effectiveness ​including ​decreased ​hospital acquired ​conditions ​(HAC’s) ​and ​readmission ​rates.
-Demonstrate ​comprehensive ​understanding ​of ​the ​role ​of ​the ​RN, ​patient ​and ​family ​in ​patient ​centered ​care.
-Describe ​strategies ​to ​empower ​patients ​or ​families ​in ​all ​aspects ​of ​the ​health ​care ​process.

Online Instructions:

Log in instructions will be provided upon registration.


Cathy Desautels

Download to your calendar

Dutch Learning Journey – Taking Care of Health

Event Picture
Sunday, May 31 – Wednesday, June 3, 2015

Bridging the gap between the need to cut budgets and the need to deliver what really matters to patients.

In 2015 Planetree Netherlands will be delighted to host a learning journey to provide international healthcare leaders and decision-makers with an opportunity to experience patient-centered care in action throughout the Dutch Planetree network. This interactive journey will include presentations from healthcare leaders from Dutch Planetree healthcare organizations that have transformed their cultures and healthcare delivery operations in order to personalize, humanize and demystify the care experience and to optimize the efficiency of care processes. Tours will showcase extraordinary healing environments in a variety of healthcare settings such as acute care, long-term care and behavioral healthcare. The learning journey will provide an opportunity for face-to-face dialogue with fellow executives, patients, nurses, doctors and frontline staff who are passionate about patient-centered care and can share innovative ideas as well as testimonials about the positive impact on patients, families and staff and on the organization as a business.

Click Here for More information

Planetree Netherlands 

Marita Bossers-Nabben