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Planetree Speaker Bureau

 

 

 

Featured Keynote

Susan B. Frampton, PhD

Susan Frampton is the President of Planetree International, a non-profit advocacy and membership organization that works with a growing network of healthcare provider organizations across the continuum to implement comprehensive person-centered models of care.

Dr. Frampton, a medical anthropologist, has authored numerous publications, including the three editions of Putting Patients First (Jossey-Bass 2004, 2008, 2013), and served as lead author on the National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture, released in early 2017.

Dr. Frampton chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence Base for PatientCentered Care, which led to this ground-breaking publication. The resulting guiding framework for patient and family engaged care definitively answers the often posed question of whether resource investment in this area leads to better health outcomes. The quadruple aim of better culture, better care, better health and lower costs is clearly tied to a compelling collection of qualitative and quantitative evidence.

Dr. Frampton leads Planetree’s advocacy efforts, currently chairs the National Quality Forum’s National Quality Partners Leadership Consortium, and has co-chaired NQF Action Teams on Advanced Illness Care, Patient-Family Engagement, and Decreasing Hospital (Re)Admissions. She serves on the Governing Board for the WHO-CC International Network of Health Promoting Hospitals, and the editorial board for the Journal of Compassionate Healthcare.

In addition to speaking internationally on culture change, quality, safety, and the patient experience, she was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine.

Click here for more on Susan B. Frampton, PhD

 

 

Featured Keynote

Alan Manning

Alan Manning is the Executive Vice President at Planetree, Inc., a mission based non-profit dedicated to pioneering methods for personalizing, humanizing and demystifying the healthcare experience. Planetree currently partners with healthcare organizations across the continuum of care in 19 different countries.  Manning oversees many aspects of the day-to-day operations of the organization while also collaborating with sites in several countries. 

Alan entered healthcare after his first born daughter, Katie, died at just 6 months old.  Katie struggled through multiple open heart surgeries to address a congenital heart defect,   and after her passing Manning felt compelled to change careers. He wanted to support the amazing people who dedicate their lives to caring for the sick while also addressing the significant gaps that still exist in our healthcare systems.  Beyond his work with Planetree, Alan co-founded Kisses from Katie, Inc. with his wife, Vickie, with the single goal of “taking the edge off” for critically ill children, their families, and the people dedicated to caring for them.  He also recently accepted the role as the Vice President of the Board of Directors at the Connecticut Center for Patient Safety.  Alan Manning has the unwanted calling of improving healthcare and has now dedicated his time and energy to ensuring that we provide excellent care to every patient, every time.

Alan Manning has experienced healthcare as a vulnerable dad caring for his daughter and a change-agent supporting healthcare organizations.  Through his power of storytelling that stem from his upbringing in Ireland, Alan will make you laugh and cry, but most of all, he will offer grounded and helpful insights that positively enhance healthcare.

  • Executive Vice President at Planetree, Inc.
  • Co-Founder and Vice-President of Kisses from Katie, Inc.
  • President of the Board of Directors for the Connecticut Center for Patient Safety
  • Advisor to medical device start-up and behavioral health hospital start-up

Click here for more on Alan Manning

Planetree Speakers

Jim Kinsey
Director of Planetree Member Experience


Jim Kinsey has over 25 years in healthcare, beginning as a nursing assistant and progressing through a variety of nursing leadership and educational roles.  He joined Planetree full-time in 2010.   Jim has had experiences in acute care and long-term care.  He has spent the last ten years consulting and educating nationally with long-term care organizations for the implementation and sustainability of person-centered care.  He has presented and taught for Quality Improvement Organizations, Provider Organizations, and for the Pioneer Network.  Most recently, before joining Planetree, Jim has served as Community Life Leader for Messiah Village in Mechanicsburg, Pennsylvania.  In this role he was responsible for the initial implementation of person-centered care achieving transformation of the hiring and appraisal process, dining process, and increasing the Case Mix Index score for the community through education and team development.

Currently, in his role at Planetree, Jim conducts organization and progress assessments, information sessions, staff and leadership retreats and serves as a resource for Planetree Continuing Care.  Jim is also responsible for program development and affiliate relations.

 

 

Patrick A. Charmel
President & CEO of Griffin Hospital

Patrick A. Charmel, President and Chief Executive Officer of Griffin Hospital and its parent organization, Griffin Health Services Corporation, has been associated with Griffin since 1979, when he served as a student intern while attending Quinnipiac University.  After serving in a number of administrative positions, he became President in 1998. As President of Griffin Health Services Corporation, he is also the Chief Executive Officer of Planetree Inc., a subsidiary corporation. Planetree is a not-for-profit organization that supports an alliance of over 150 premier hospitals located across the United States and in the Netherlands, Canada, Brazil and Japan that are committed to patient empowerment and the delivery of patient centered care.

During his tenure, he has positioned Griffin Hospital as an award-winning, innovative organization, recognized as an industry leader in providing personalized, humanistic, consumer-driven health care in a healing environment. Under his leadership, Griffin has appeared on the Fortune Magazine list of the 100 Best Companies to Work for in America for ten consecutive years. The Griffin Hospital management team was selected as the 2008 Top Leadership Team in Healthcare in the nation for community and mid-size hospitals by HealthLeaders Media. The hospital was also named as one of ten of America’s Healing Hospitals by the Journal of Sacred Work of the Baptist Trust in 2007 and 2008.

Jill Harrison, PhD
Director of Research, Planetree

Jill Harrison, PhD., is the Director of Research for Planetree.  Dr. Harrison currently serves as a principal investigator on an Engagement Award from the Patient-Centered Outcomes Research Institute (PCORI) to understand how Patient-Family Advisory Councils (PFACs) engage in research.  She completed her postdoctoral fellowship, funded by the Agency for Healthcare Research and Quality (AHRQ), at Brown University’s Warren Alpert Medical School.  Jill served as an investigator at Women and Infants hospital in Rhode Island where she worked on a collaborative project with researchers at Brown University to study advance care planning and social network support among women with metastatic cancers.  This NIH (National Institutes of Health) funded project explored the ways in which social networks of female patients with metastatic cancer influenced individual-level health care decisions and the completion of advance directives.  Her research in quality of life and healthcare services has received international funding from the Finnish Foundation for Economic Education and Road Scholar. 

In her role at Planetree, Dr. Harrison provides coaching to more than 30 healthcare organizations which includes, orientation of clinical and non-clinical staff to patient-centered care, facilitating patient-centered care retreats for frontline staff and leadership, and conducting process and quality improvement projects in partnership with members based on their unique needs.  Drawing from her background in health services research, Dr. Harrison triangulates data sources to paint a complete picture of the health of an organization and incorporates this data into meaningful goals, providing evidence-based resources for implementing patient-centered care, and on-going coaching to evaluate progress. 

Dorothea Wild, MD
Planetree Germany

Dr. Dorothea Wild is an experienced physician, physician leader, teacher, and researcher. Dorothea obtained her MD in Germany and trained in Germany and the US. She holds board certifications in Internal Medicine, Preventive Medicine, and Palliative Care. She also obtained an MPH from Yale in Health Management, and served at Griffin Hospital as Associate Residency Program Director for the Combined Preventive Medicine and Internal Medicine Residency Program. Until 2013, Dorothea was the president of the Griffin Faculty Practice Plan. In this role, she  was instrumental in hardwiring Patient-centeredness in the inpatient and outpatient setting among Griffin physicians. Dorothea has helped in implementing and evaluating several curricula for physicians in training in Patient-centered care, the Patient-centered medical home, health literacy, preventive medicine, and cultural competency. Dorothea has published extensively in the peer-reviewed literature, and is co-author of the best-selling textbook of epidemiology, biostatistics, and preventive medicine. Dorothea also contributed to the Patient-Centered Improvement Field Guide. For her efforts in making the Planetree Approach more accessible for physicians, she was named as a member of the Planetree Physician Advisory Council.

Dorothea continues to practice as a physician. In addition, Dorothea is working in Germany to build the Planetree Network there. She consults with healthcare organizations in the Netherlands, Germany, and Belgium. In her role at Planetree, Dorothea works on engaging physicians in Patient-centered care, developing Curricula on Patient-centered care, and building the evidence-base for the Planetree Approach. Dorothea can present in English, Dutch, and German.

Lucie Dumas
Réseau Planetree Québec Présidente Directrice Générale


Lucie Dumas, recipient of the 2010 Raymond Carignan Award, has overseen the destiny of the Centre de réadaptation Estrie (CRE) since 1998. From the start, she worked on defining accomplishments for the future of the establishment using the expertise and achievements of its programs. She not only strengthened the position and reputation of the establishment in the region but, under her guidance, the continuum of services for the physically disabled has improved and flourished. The region has since reaped benefits in accessibility, continuity, availability, and quality. These accomplishments inspired the CRE’s groundbreaking style, today a well-known attribute within the innovative elite of the health network.

Lucie Dumas was awarded the Lifetime Achievement Award at the 2013 Planetree Annual Conference, the most prestigious award conferred by this international organization, the crowning achievement of her distinguished career.

Etel M. Veringa, MD, PhD
Founder of Planetree América Latina, office Santiago de Chile


Etel Veringa is the General Director of Planetree Latin America, serving Spanish-speaking countries.  Etel Veringa is a physician and graduated from the University of Groningen, the Netherlands. She specialized in Medical Microbiology and Infectious Diseases at the University of Utrecht, the Netherlands, and received her PhD degree in Medicine from the same institution. She was the director of the department of "Medical Microbiology and Infectious Diseases" for over 19 years and was elected twice as the chair of the Medical Board of her hospital (Diaconessenhuis Leiden) in the Netherlands, a position she held for 6 years. She has been a professor and researcher at East Tennessee State University (United States) for 3 years. As of 2013 Etel Veringa is working to promote People Centered Care in Spanish speaking countries, mainly in Latin and Central America. Planetree Latin America’s office is located in Santiago de Chile.
Etel is fluent in English, Spanish and Dutch.

Dael Waxman, M.D.
Interim Chair, Dept. of Family Medicine, Carolinas HealthCare System


Dael Waxman, M.D. is the Interim Chair of the Dept. of Family Medicine at Carolinas HealthCare System in Charlotte, NC.  Additionally, he serves as Medical Director for Patient-Centered Programming at Carolinas Medical Center-Mercy.  In addition to his medical background, he has received training in and has been integrating family therapy, clinical hypnosis and other modalities of mind/body medicine into teaching and practice for over 20 years.  An Associate Professor of Family Medicine at UNC Chapel Hill, he has taught regionally, nationally and internationally on: family influences on health, physician-patient communication, patient-centered care, collaboration between mental health and primary care, physician wellness, and mind/body medicine. 

Steven F. Horowitz, M.D., F.A.C.C
Stamford Hospital

Dr. Horowitz is Chief of Cardiology Emeritus at Stamford Hospital, CT and serves as physician liaison for Planetree.  Dr. Horowitz has authored or co-authored book chapters on physician engagement in “Putting Patients First” (2003), ”Putting Patients First – Second Edition” (2009) and “The Patients First Field Guide” (2013).

Cindy Murphy, MPH
Healthcare Executive and Patient-Centered Care Expert

Ms. Murphy is a nationally recognized speaker and published author in Laboratory Transformation, Healthcare Reform and Patient-Centered Care. Prior to joining Accumen as the Vice President of Client Accounts and Healthcare Partnerships, Ms. Murphy served as the Director of Patient/Customer Operations for Sharp HealthCare in San Diego, California where she worked since 1999. During her tenure at Sharp HealthCare, she led quality and service initiatives across the system which now perform in the top 10 percent or better in patient, physician and employee satisfaction, and publicly reported measures. Additionally, she designed, developed and implemented a hospital leader education program for out-of-area hospitals seeking to improve their patient, staff, and physician experience, where more than 1000 healthcare leaders from across the globe came to learn about cultural transformation. Because of these efforts, Ms. Murphy was named the 2012 Caregiver of the Year by the Planetree Organization – a Patient-Centered Care International Organization.

In 2012, Ms Murphy joined Accumen, a private-equity funded laboratory management and transformation organization. The organization was launched in 2011 and purposely-built to partner with hospitals to set a new standard of excellence- starting in the laboratory. As the executive leader for the company’s anchor client, Ms. Murphy served as one of the architects of the Accumen Lab Excellence framework. This framework was the transformational blueprint for laboratories in terms of delivering improved patient safety, quality, service and growth, while also reducing cost and optimizing productivity levels. Since the inception of the Lab Excellence framework, Accumen has grown to span serving more than 200 hospitals across the country, including the acquisition of an established healthcare consultancy firm, Chi Solutions in early 2016

Marcia K. Hall
Chief Executive Officer (retired) Sharp Coronado Hospital and HealthCare Center

Ms. Hall was the CEO of this 204 bed San Diego County hospital for 18 years. She began her career with Sharp HealthCare in 1987 as the Director of Pharmacy for Sharp Cabrillo Hospital.  A series of interesting post-reorganization opportunities during the turbulent 90’s at Sharp HealthCare saw her promoted to VP of Quality Systems for Sharp Memorial Hospital, VP of Surgical Services for the Sharp system, a “loaned executive” for the Sharp Rees Stealy Medical Group and finally, promoted to CEO of Sharp Coronado Hospital in 1995.

A believer in the benefits of careful preparation coupled with the value of taking modified risks, Ms. Hall led a strategic planning initiative that defied those who believed this failing 76-year-old hospital had run its course.  Following some hair-raising program closures and bold program additions, coupled with fundraising efforts and physician recruitment, she led Sharp Coronado to a transformational affiliation with Planetree in 2002.  The hospital was honored in 2007 as one of only five hospitals nationwide to be selected as a “Planetree Designated Patient Centered Care Hospital”.  In 2012, Sharp Coronado achieved “Distinction for Leadership and Innovation in Patient Centered Care”, Planetree’s highest honor.

Danielle Cosgrove
Patient Advocate


Danielle Cosgrove looks like the very picture of perfect health. However, go beneath the surface and her reality is quite different. In 2010 a terrible accident left her with a condition that is widely recognized as one of the most painful in the world, complex regional pain syndrome (CRPS).

“Myself and millions of other Americans do not look ill, but we deserve all the treatment we get and more. At the end of the day no one deserves to be or to feel invisible. We are all in this together, and we are all fighting like hell so that we may move from stigma to strength to support.”

As the founder of CRPS advocacy initiative Project 3×5, Cosgrove has made it her mission to raise what she calls the “staggeringly low awareness level” of her debilitating condition — and she hopes to eventually raise funds for research.

Randy Carter
Advisor Emeritus, Planetree

Randall L. Carter is a pioneer in promoting innovative approaches to Patient-centered care. As a highly regarded speaker, facilitator, author and consultant, Randy has, for more than twenty years, inspired healthcare organizations nationally and internationally to make fundamental change in their belief systems thereby transforming the way Patient-centered care is defined and delivered through healing environments, service and leadership, and enhancing the patient, family and employee experience.

Randy has contributed to numerous mainstream publications, health care periodicals, and promotion of Patient-centered care in the media. In the landmark Bill Moyers’ public broadcasting documentary series “Healing and the Mind”, Randy was recognized as a member of the groundbreaking team responsible for bringing to life the first system-wide Planetree implementation. Carter contributed to the books “Putting Patients First” (Jossey-Bass Publishing) which won the ACHE Hamilton Book of the Year Award in 2004, “Turned On Organizations” (Harper Business) and the second edition of “Putting Patients First” (Jossey-Bass Publishing) October 2008.

Beginning August 2010, under Randy's leadership, Planetree has had the honor of partnering with the VHA Office of Patient Centered Care and Cultural Transformation in their efforts to revolutionize the healthcare experience for Veterans and their family members; building on the VA’s extraordinary tradition of delivering high-quality healthcare in the largest healthcare system in the world. Randy believes that this joint effort, alongside the passion and courage of those who care and advocate for Veterans, has the potential to truly move the delivery of healthcare services to the higher ground many envision as the future of “health and caring” in the United States.

Presentation Topics



The Planetree Speakers Bureau represents well accomplished healthcare professionals, award winning authors and cutting-edge thinkers. Presentations can be delivered as a keynote address, breakout session, webinar, corporate meeting, corporate retreat, and/or hospital/long-term care staff retreats. Planetree presenters have also been expert panelists and moderators.

Harnessing Evidence and Experience to Change Healthcare Culture: A Guiding Framework for Patient and Family Engaged Care
Patient and family engaged care (PFEC) has been identified as a cornerstone of the national strategy for delivering healthcare that results in better health at lower costs. But despite efforts to make PFEC a predominant feature in all healthcare interactions, it continues to be an aspirational aim. And so it will remain in the absence of 1.) clear direction on the specific, high impact elements necessary to create, sustain and measure a culture of PFEC; and 2.) a persuasive evidence base compelling healthcare practitioners and leaders to change business as usual.

To address these persistent barriers, in 2016, the National Academy of Medicine convened a group of clinical and health service researchers, healthcare professionals and patient and family leaders to collaborate on the development of a Guiding Framework for Patient and Family Engaged Care. The framework depicts how a broad array of culture change strategies work together to yield results for better health, better care, greater value and better healthcare cultures. The multi-stakeholder development process yielded a framework that takes a broader view than previous patient and family engagement (PFE) frameworks through the inclusion of often overlooked dimensions of workplace culture, the physical environment, the quality of human interactions, communication approaches and other PFEC levers that impact healthcare culture, quality, experience and value.

The guiding framework will be presented in this session, along with the evidence in support of its various elements. In addition, the presentation will share how the tool can be used to accelerate the advancement of PFEC, promote effective partnerships among healthcare executives and patient and family leaders, and guide broader policy efforts intended to pave the way for patient and family engaged care to become the norm in healthcare.

 

The Brave New World of Patient and Family Engagement-Policy and Practice Update
The engagement of patients and families in the design and coordination of health care services at the levels of policy, organization and direct delivery has become a centerpiece of current healthcare improvement efforts. Legislation supporting, and in some instances mandating, explicit and meaningful involvement is accelerating internationally, regionally and locally through efforts tied to the Affordable Care Act, including the CMS Partnership for Patients, Patient Centered Medical Home (PCMH), Value-Based Purchasing and the Patient Centered Outcomes Research Institute (PCORI). Dr. Susan Frampton, patient rights advocate, patient-centered policy expert, and president of Planetree – the oldest patient and family engagement non-profit in the US, sits at the center of this movement. Dr. Frampton, a medical anthropologist, currently co-chairs the National Quality Forum’s National Quality Partnership Leadership Consortium, and chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence-Base for Patient-Engaged Care. She understands what it takes to translate both research and policy into change strategies that deliver the practical outcomes our healthcare system is committed to accomplishing in the quest to reach the Quadruple Aim.

 

Quality Checking Your Patient and Family Engagement Strategies
What do Medicare Shared Savings/ACO regulations, Patient Centered Medical Home standards, and Meaningful Use thresholds have in common? They all require the engagement of patients in their own health care, and have thus catapulted Patient Family Engagement- PFE- to the top of many healthcare providers’ priority lists. But PFE will not occur simply by providing information to consumers. Patients and families have experienced a system of patriarchal care that has created passivity, and in some cases fear of retribution for being labeled “difficult”. Deep culture change efforts are necessary to address the environment –both physical and emotional – in which care is delivered. Concurrently, finding ways to motivate patients and families to seek out and use relevant information as they actively participate in their care requires not only a change in the patient, but a change to the processes and expectations of organizations across the continuum of care. It requires the adoption of new perspectives and practices at the level of policy, organization, and individual care. It also requires a framework with which to organize actions so that priorities can be set in an efficient and effective manner.

There exists today an overwhelming plethora of potential engagement approaches, ideas, and activities for providers to choose from. Many changes in practice have been put in place at both organizational and direct care levels, but little is done to assure that these initiatives remain active, effective, and impactful. Ensuring that your PFE strategies are the right ones, in the right place, at the right time is critical. Employing the right tools and strategies for quality checking your PFE tactics will ensure that resources are dedicated to well-aligned undertakings that achieve demonstrable outcomes.

 

Patient and Family Engagement
The engagement of patients in their health care will not occur simply by providing information. Patients have experienced a system of patriarchal care that has created a passivity in patients that is going to be a challenge to reverse. Finding ways to motivate patients to use the information and to participate in their care will require not only a change in the patient, but a change to the processes and expectations of healthcare organizations a change in the model, philosophy and delivery of care. This introductory session will provide participants with core understanding of the relationship between Patient Engagement and Activation and nursing practice. Using proven resources from the Planetree Member Network, this session will focus on strategies and tools that are immediately useful for empowering patients at the bedside.

 

Your Role in Patient-Centered Care
Patient-centered care has been defined as care that is care that is organized around the patient, and a model in which providers partner with patients and families to satisfy the full range of patient needs and preferences. For patients and family members, partnering with their professional caregivers may feel like new territory. This session serves to help patients and family members make the most of this brave new world in health care in which they are integral members of their own health care team. It will answer the questions What can I expect from my patient-centered health care providers? And What is my role in managing my care and wellness?

 

Essential Steps in Creating a Community Based Patient Partnership Council
For an organization to be genuinely patient-centered, direct input from patients and families about what is most important to them about their care and how best a health care provider can satisfy those needs, preferences and expectations is paramount. Many patient-centered hospitals have developed Patient and Family Partnership Councils as an ongoing mechanism to solicit meaningful input and reactions from patients, families, and their community. In this session participants will discover the process to implement a vital patient and family partnership council and how to integrate their voice into continuous quality improvement initiatives that can produce improved outcomes for the organization.

From Should to Could: Patient-Centered Care as a Goal that Can Be Set, Measured and Attained!
Since the Institute of Medicine identified patient-centered care as one of the six aims of a quality health care system in 2001, the phrase patient-centered care has reverberated around the globe and has become identified as a key strategy to improve the quality and humanity of care delivery. Health care marketing campaigns—for everything from hospitals to MRI equipment—increasingly assert organizations’ patient-centeredness and their commitment to “putting patients first.” But what does that really mean? This session provides a comprehensive examination of what it means in concrete terms for an organization to be patient-centered and what it takes for health care leaders to cultivate and maintain a patient-centered organizational culture. Initially, patient-centered care will be introduced from a conceptual standpoint, covering the history of the patient-centered care movement, the existing research supporting patient-centered approaches to care and their connections to quality and safety, and examining emerging public policy levers designed to promote adoption of patient-centered approaches to care delivery. Then, the focus will shift from the conceptual to the practical through an examination of how patient-centered hospitals and other health care settings around the world have brought core patient-centered care concepts, such as access to information, involvement of family, patient activation and personalization of care, to life within their organizations. The presentation will also detail how the Planetree Patient-Centered Hospital Designation Program® can accelerate hospitals’ patient-centered quality improvement efforts by providing a set of actionable criteria that drive outcomes. Participants will engage in a number of activation exercises designed to deepen understanding of the session content and to prepare health care leaders to incorporate their learnings about patient-centered practices into their daily work.

 

Patient-Centered Leadership for Accountable Care
Patient-centered healthcare is accountable care. It is accountable for quality. It is accountable for value. It is accountable for patient satisfaction. Knowing how to build and operationalize a sustainable culture of patient-centered health care means looking beyond traditional views of what the patient wants and what your hospital can deliver. In this presentation, one hospital CEO leading the way in patient-centered care shares successful strategies for: Developing a patient-centered leadership culture that creates the foundation for accountable care educating physicians, nurses and other caregivers on a new dynamic in patient engagements and improving transitions of care and reducing readmissions.

 

Putting Patients at the Center of Care: Lessons Learned from 35 Years of Planetree
Long before patient-centered care became a centerpiece of health care reform efforts or a media buzz word, Planetree was defining what it means to be patient-centered. With three and a half decades of experience listening to patients and partnering with organizations to design and implement patient-centered approaches to care, Planetree is the authority on what it takes, in real terms, to transform health care systems to put patients first. In this session, one of the leading voices in the patient-centered care movement will impart five simple, but profoundly important, lessons that any organization endeavoring to deliver patient-centered care can use to accelerate efforts and improve outcomes.

 

Providing Patient-Centered Care In Sickness and In Health
Though it may sound counter-intuitive, for hospitals to succeed in the current health care landscape, they must be effective in keeping patients out of the hospital. Managing community health is an increasingly vital function of hospitals. In this session, Patrick Charmel, CEO of Griffin Hospital, one of 18 Planetree Designated Patient-Centered Hospitals® in the United States, will recount how the hospital applied its commitment to providing patient-centered care to patients while they are in the hospital to a much broader effort to impact the health and well-being of its local community—and beyond. He will share approaches for coalition building with other health care providers across the continuum, as well as within other industries, to improve care delivery, enhance care coordination and promote overall health and wellness.

Becoming an Employer of Choice
Success in providing patient- centered care is rooted in organizational culture. It’s about building a culture of ownership by reconnecting employees with the reason health care was their calling and their passion in the first place, and creating the opportunity for them to do the kind of work they were initially drawn to. Through a combination of data and storytelling about renowned health care employers of choice, this session examines the interconnectivity between the patient experience and the employee experience, and provides concrete strategies for organizations to cultivate supportive work environments where caregivers – and their patients – can thrive.

 

Healing Spaces and Places
Vital to health and well-being, the physical environment is a powerful driver of patient-centered care. This session will take participants on a virtual tour of health care settings around the world whose physical environments truly set the stage for patient-centered care to flourish.

 

Compassion In Action
As patient-centered care gains traction as the optimal way to deliver health care, there is a growing awareness of the imperative to better address the human needs of individual patients as well as the communities we serve, and to tie resources to this priority. Moving from concept to reality is a significant challenge, however. That challenge begins with creating a foundation for a compassionate organizational culture at all levels. Planetree has worked with hospitals, long-term care and ambulatory care settings around the world that have implemented the Planetree philosophy, a comprehensive patient and family centered model of care focused on kindness, caring and respect. International examples of the impact of cultivating compassion in practice will be shared.

 

Demystifying the Myths of Patient-Centered Care
This session examines a number of prevailing – but false – myths about patient-centered care, among them that it is too costly, that it is a passing fad and that it equates to cosmetic improvements and amenity services. After this session, participants will be able to separate out the facts from the fiction about patient-centered care.

 

What Patients Want and How Your Hospital Can Deliver
Since its founding by a patient in 1978, Planetree has been advocating for patient-centered care–the premise that health care is organized first and foremost around the needs of the patient. To understand those needs, Planetree turned to the source. Thousands of focus groups across the globe have borne out patients’ needs and desires for a more personalized patient experience. For more than thirty years, Planetree has been connecting the patient’s voice with health care leaders. In this session participants will not only learn about what matters most to patients, but some of the field-tested approaches Planetree and its members have implemented to engage patients and improve the health care experience.

 

The Seven Habits of Patient-Centered Leaders
This peer-to-peer session is designed to expand leadership skills in patient-centered care. Seven habits of a patient-centered leadership champion will be presented, with specific examples of the concept in practice in patient-centered health care settings around the world.

 

Grand Rounds: The Seven Habits of Patient-Centered Physicians
This session will examine what it means, in real terms, for physicians to deliver patient-centered care. The session will focus on specific behaviors and related outcomes. Topics covered include compassion and empathy; making better patient preference diagnoses; building patients’ health confidence; patient-physician communication and the importance of care for the caregiver.

 

Putting Patients First: An Interactive Workshop on Designing and Implementing Patient-Centered Care
In this half-day interactive workshop, participants will be engaged in lively group discussion and thoughtful reflection on how to transform long-held health care conventions to put patients first. With a focus on moving patient-centered care from concept to reality in your health care setting, this session will explore the relationship between patient-centered care, quality, and safety through examination of international initiatives aimed at improving the patient experience, as well as the operational experience of patient and family-centered hospitals around the world that have implemented comprehensive approaches. Participants will:

Gain a greater understanding of patient-centered care through examination of the operational experience of hospitals and health centers implementing patient and family-centered care models; gain a greater understanding of the key linkages between patient satisfaction, clinical quality improvement and patient-centered initiatives; and be able to identify strategies/next steps to incorporate patient-centered best practices into their health care setting.

 

Change Begins with You!
Change of any type is an opportunity to grow, to learn and to create energy in our organization. One of the biggest hurdles for leaders to make is truly identifying what within themselves must change. This session guides participants understanding that they need to be active in changing; it is not enough to just want it or require it!

 

Adventures in Team Development
Team is perhaps one of the most over used word in organizations today. Teams are a special and unique in that they self-manage, direct their work and make decisions about their work. True team development is more than just changing the name of a group of people, it takes work and dedication; but it also requires leaders of organizations to empower individuals to truly function as a team.

 

Immersion Leadership: Creating Community
As leaders we often miss moments of magic that occur when people experience life together. These moments create bonds, develop friendships and create context for authentic caring, fellowship and leading. At the same time these moments are energy creators and sources of hope. Immersion leadership helps create a context and approach for leaders to work shoulder to shoulder with staff in various situations. The purpose of leadership coaching is to re-connect with the reasons that you chose your profession, allow for the possibility of giving and receiving by using a transformative approach, to set a model for others to follow by finding ways to be immersed in your organization, hands on-yet continue to honor your role as well as others.

 

Essential Steps in Creating a Community Based Patient Partnership Council
For an organization to be genuinely patient-centered, direct input from patients and families about what is most important to them about their care and how best a health care provider can satisfy those needs, preferences and expectations is paramount. Many patient-centered hospitals have developed Patient and Family Partnership Councils as an ongoing mechanism to solicit meaningful input and reactions from patients, families, and their community. In this session participants will discover the process to implement a vital patient and family partnership council and how to integrate their voice into continuous quality improvement initiatives that can produce improved outcomes for the organization.

 

Strength Based Supervision
In many organizations today, leaders and supervisors are stuck in the rule enforcement cycle. Many organizations have identified that mere rule enforcement doesn’t change employee behavior. Strength based supervision and coaching and transform the behavior of the employee. Using skills such as relationship development, root cause analysis and many other strength based tools, leaders and supervisors will discover how to uncover the best in their employees and alter behaviors that are negatively impacting outcomes.

 

Grand Rounds: Patient-Directed Visitation
Cultivating a health care environment that welcomes loved ones and recognizes that family involvement enhances health care delivery is fundamental to patient-centered care. Research has found that flexible visitation policies minimize anxiety and maximize comfort for patients and families. Learn how to overcome challenges to implementing 24-hour patient-directed visitation and how welcoming loved ones leads to increased patient satisfaction scores.

 

Grand Rounds: The Seven Habits of Patient-Centered Physicians
This session will examine what it means, in real terms, for physicians to deliver patient-centered care. The session will focus on specific behaviors and related outcomes. Topics covered include compassion and empathy; making better patient preference diagnoses; building patients’ health confidence; patient-physician communication and the importance of care for the caregiver.

 

Grand Rounds: Building Patients’ Health Confidence
Health confidence—in other words, a patient’s confidence in his/her ability to control and manage most health problems or concerns — has been proposed as the sixth vital sign. Learn strategies for building patients’ health confidence through access to information, shared decision-making, and involving family as integral members of the care team. Learn how to measure this sixth vital sign and examine the financial impact of health confidence.

 

Grand Rounds: Patient-Centered Physician Communication
Effective communication is fundamental to patient-centered care and it has been shown to improve patient outcomes. As clinicians, it is not only what is said to patients, but how it is said. Presented by a Planetree physician champion, this session presents a review of the evidence that supports patient-centered physician communication, as well as concrete strategies for teaching and evaluating competency in patient-centered communication for physicians.

 

Business As Usual Is No Longer An Option. Patient-Centered Care in a New Era of Health Care (or the Business Case for Patient-Centered Care)
Improved patient outcomes and better health care value are the driving forces behind health care reform efforts. Through a review of current literature, outcomes data and organizational case studies, this presentation provides an in-depth look at how patient-centered care is a fundamental strategy for achieving these aims. Indeed, no longer can patient-centered care be considering something that is “nice” to do. It is now nothing less than a quality and business imperative. This presentation will present the evidence substantiating a fair return on the investment of time, energy and financial resources to implement patient-centered care in terms of improvements in a number of clinical and operational benefits. These include patient and staff satisfaction, patient safety outcomes, cost of care, and length of stay. With an emphasis on their impact on the bottom-line, specific topics covered include strategies to engage patients and families in shared decision-making, partnering with community stakeholders to improve population health and driving measurable improvements in the patient and staff experience.

Let's Connect!

Call us to discuss how we can help find the right speaker for your organization.

Your Planetree Speaker Bureau Contact:
Lisa Donnarumma
203-732-1377
ldonnarumma@planetree.org

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