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5/15/2017
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Improvement Huddle Tool

5/15/2017

An easy-to-complete tool designed to establish a reliable cadence for improvement work.   Click here to download...

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5/15/2017
1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 4.00 out of 5)
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Willingness to Recommend HCAHPS Improvement Brief

5/15/2017

Struggling to move the needle on the HCAHPS Willingness to Recommend question? This briefing document illuminates opportunities for 1.) better understanding the patient perspective on this...

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5/15/2017
1 Star2 Stars3 Stars4 Stars5 Stars (3 votes, average: 5.00 out of 5)
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Improving Physician Interactions Coaching Checklist

5/15/2017

Interventions like shadowing or coaching can provide bedside doctors real time feedback into how other may perceive them. The Physician Interactions Checklist is used by the coach as they...

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5/14/2017
1 Star2 Stars3 Stars4 Stars5 Stars (3 votes, average: 4.33 out of 5)
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Quiet at Night HCAHPS Improvement Brief

5/14/2017

You’ve instituted quiet hours, installed cushions on cabinet doors, greased squeaky wheels, monitored noise levels with a yacker tracker and distributed white noise machines, headphones and...

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4/05/2017
1 Star2 Stars3 Stars4 Stars5 Stars (8 votes, average: 4.75 out of 5)
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Harnessing Evidence and Experience to Change Culture: A Guiding Framework for Patient and Family Engaged Care

4/05/2017

A discussion paper, published by the National Academy of Medicine, that introduces a logical framework for creating a culture of patient and family engagement (PFEC), an annotated bibliography of...

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4/05/2017
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Long-Term Care Improvement Guide

4/05/2017

A compendium of resident-centered practices and practical culture change tools contributed by long-term care communities with well-established cultures of resident-centered care.   Click here...

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4/05/2017
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Patient-Centered Care Improvement Guide

4/05/2017

  A compendium of patient-centered practices and practical implementation tools contributed by hospitals with well-established cultures of patient-centered care.     Click...

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4/05/2017
1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 4.50 out of 5)
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Structures and Practices to Promote PFE at Institutional Level

4/05/2017

  Different structures and approaches organizations can take to engage patient and family partners in ongoing improvement work.     Click here to download...

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4/05/2017
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What If Worksheet

4/05/2017

A worksheet developed to be an exercise for healthcare professionals and volunteer patient and family advisors to complete collaboratively. It is designed to encourage councils to break out of...

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4/05/2017
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The One Thing You Can Do to Radically Transform Your New Employee Orientation

4/05/2017

  A white paper that details practical approaches for re-engineering new employee orientation to emphasize "mission critical content."     Click here to download...

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