Leveraging the Human Factor in Healthcare Performance: Highlights from the 2015 International Planetree Conference
By Lisa Platt, MS, CPC-PI, CSSBB, EDAC, LEED AP BD+C, Planetree Director of Business & Product Development
Being a Planetree staff member during the month of October, the hallmark of Patient Centered Care Awareness month and, of course, the longest running conference worldwide in patient centered care, e.g. the legendary Planetree International Conference, is a little like what I imagine being part of the production crew of a major Broadway musical must be like. All of us are working to champion and promote the work of our remarkable affiliates and partners on the world’s largest stage solely dedicated to Patient and Resident Centered Care, while simultaneously ensuring those participants relatively new to this event are getting the very most out of their experience. I believe any of us that have been repeatedly immersed in this annual occasion can attest it is both heady and exciting, with so many moving parts and opportunities for learning that it helps to take stock of our own personal knowledge gains after we’ve had a chance to return back to the everyday “life as we know it” mode for a while. This was certainly true for me given the abundance of incredible content that this year’s conference held.
Patient-Centered Performance Improvement Conference Session Recap
One of the focuses of our many conference learning tracks is “Patient Centered Performance Improvement.” Because that is the world I live in on a regular basis, it is admittedly a topic I gravitate to every year during this occasion. I am always eager to learn what new and innovative ways our affiliates and partners are using to engage patients, residents, and families in co-designing care improvement. This year certainly did not disappoint. I came away, once again, inspired by the seemingly endless creativity that our presenters and panelists shared with us regarding how they mobilize and maintain continuous improvement in their respective organizations.
The panel discussion led by Planetree’s Christy Davies with patient centered performance improvement subject matter experts Teresa Robinson from Central Peninsula Hospital, Joan Stephens from Maury Regional Medical Center, and CarolAnne White from Longmont United Hospital offered some enlightening ways that these three facilities coupled performance improvement techniques with unit led initiatives as a pathway to achieving Planetree Designation.
The brilliant and ebullient Marge Rogan, from Planetree Bronze Recognized Northport VAMC demonstrated how their high performing hospital makes Veteran-Centered improvement visible through ongoing incremental environmental enhancements and signal detection.
Dr. Ken Dobuler of Planetree’s flagship hospital Griffin Hospital and Associate Clinical Professor of Medicine at Yale School of Medicine along with Kathleen Martin, Vice President, Patient Safety and Care Improvement at Griffin Hospital discussed how they are pursuing “High Reliability with a Heart” in their efforts to improve both patient quality and experience of care.
Ilkay Baylam from Anadolu Medical Center, a John Hopkins affiliate hospital located in Gebze, Kocaeli, and Istanbul shared the compelling story of how he is using his own experience as a new father who recently had his newborn son spend a prolonged period of time in their NICU. Typical of the character we have come to expect and respect of our Patient Centered Partner in Turkey, he is using this deeply personal episode to meaningfully improve and inexorably change families’ experience of care paradigm in their hospital. You can read more about his efforts here .
Our valued partner in Human-Centered Design and Visionary Design Network pioneer Herman Miller, discussed how adaptive and resilient environment of care infrastructure can be instrumental in guiding consistent patient centered care delivery performance.
Finally, I personally had the unique pleasure of co-facilitating a Masterclass with one of Planetree’s new partners in the United Kingdom, Inspiration NW. We discussed how the symbiosis of stories and statistical analysis can offer a reliable approach that is both sympathetic and systems based. We demonstrated tools and techniques for gathering the stories behind the data and why this is critical for understanding where and how to leverage improvement based resources. There were several others and I have been slowly but surely wending my way through the many other presentations that were also focused on Patient and Resident Centered Improvement. Continue reading “Leveraging the Human Factor in Healthcare Performance”