Susan Frampton, Ph.D.
Susan Frampton’s Biography:
For over a decade, Dr. Susan Frampton has been the President of Planetree, a not-for-profit advocacy, consultation and membership organization that works with a growing network of hospitals and continuing care communities around the world to implement Planetree’s comprehensive patient-/person-centered model of care. Dr. Frampton has authored numerous publications, the most recent including a series on patient-centered care in the American Journal of Nursing, the International Health Federation Journal, the Patient-Centered Care Improvement Guide, the Long-Term Care Improvement Guide, and the edited collection Putting Patients First, Second Edition (Jossey-Bass Publishing, 2008). The first edition of Putting Patients First (Jossey-Bass Publishing, 2003) won the ACHE Hamilton Book of the Year Award in 2004.
In 2013, Dr. Frampton was appointed co-chair of the National Priorities Partnership (NPP), a collaborative of 52 major national organizations working to identify strategies for improving safety, quality and patient-centered outcomes for the U.S. health care System. Her work with the National Priorities Partnership extends back to 2009, when she was first named a member. In 2011, she served on NPP’s Better Care Subcommittee, which helped to shape a set of comprehensive national goals to improve the quality of health and health care. She also was co-chair of the NPP (Re)admissions Action Team, which developed and executed strategies to safely reduce avoidable readmissions and increase the uptake of patient-centered team-based care delivery models. In addition to this work with NPP, Dr. Frampton has participated on The Joint Commission’s Expert Advisory Panel on culturally competent patient-centered care standards, the National Quality Forum’s Care Coordination Steering Team and the Institute of Medicine’s review panel for their 2009 publication on integrative medicine.
In addition to speaking internationally on culture change, quality and safety, and the patient experience, she has presented keynotes on designing patient-centered practices in acute care, continuing care, and ambulatory medicine settings for various hospital associations, Veterans Health Administration and the World Health Organization. Additionally, Dr. Frampton was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine.
Susan is also represented by the American Program Bureau
Senior VP, Planetree
Randall Carter’s Biography:
Randall L. Carter, Planetree’s Senior Vice President, is a pioneer in promoting innovative approaches to Patient-centered care. As a highly regarded speaker, facilitator, author and consultant, Mr. Carter has, for more than twenty years, inspired healthcare organizations nationally and internationally to make fundamental change in their belief systems thereby transforming the way Patient-centered care is defined and delivered through healing environments, service and leadership, and enhancing the patient, family and employee experience.
Mr. Carter has contributed to numerous mainstream publications, health care periodicals, and promotion of Patient-centered care in the media. In the landmark Bill Moyers’ public broadcasting documentary series “Healing and the Mind”, Mr. Carter was recognized as a member of the groundbreaking team responsible for bringing to life the first system-wide Planetree implementation. Carter contributed to the books “Putting Patients First” (Jossey-Bass Publishing) which won the ACHE Hamilton Book of the Year Award in 2004, “Turned On Organizations” (Harper Business) and the second edition of “Putting Patients First” (Jossey-Bass Publishing) October 2008.
Beginning August 2010, under Mr. Carter’s leadership, Planetree has had the honor of partnering with the VHA Office of Patient Centered Care and Cultural Transformation in their efforts to revolutionize the healthcare experience for Veterans and their family members; building on the VA’s extraordinary tradition of delivering high-quality healthcare in the largest healthcare system in the world. Mr. Carter believes that this joint effort, alongside the passion and courage of those who care and advocate for Veterans, has the potential to truly move the delivery of healthcare services to the higher ground many envision as the future of “health and caring” in the United States.
Senior Consultation Services Specialist
Jim Kinsey’s Biography:
Jim Kinsey has over 25 years in healthcare, beginning as a nursing assistant and progressing through a variety of nursing leadership and educational roles. He joined Planetree full-time in 2010. Jim has had experiences in acute care and long-term care. He has spent the last ten years consulting and educating nationally with long-term care organizations for the implementation and sustainability of person-centered care. He has presented and taught for Quality Improvement Organizations, Provider Organizations, and for the Pioneer Network. Most recently, before joining Planetree, Jim has served as Community Life Leader for Messiah Village in Mechanicsburg, Pennsylvania. In this role he was responsible for the initial implementation of person-centered care achieving transformation of the hiring and appraisal process, dining process, and increasing the Case Mix Index score for the community through education and team development.
Currently, in his role at Planetree, Jim conducts organization and progress assessments, information sessions, staff and leadership retreats and serves as a resource for Planetree Continuing Care. Jim is also responsible for program development and affiliate relations.
Michael Lepore, PhD
Director of Quality, Research, & Evaluation
Michael Lepore’s Biography:
Dr. Michael Lepore is Planetree’s Director of Quality, Research, & Evaluation and an adjunct Assistant Professor in Health Services, Policy & Practice at Brown University. A sociologist by training, Dr. Lepore transitioned to health services research after gaining experience on the frontlines of healthcare by working as a nursing assistant. His program of research addresses patient-centered care, and healthcare quality, access, and equity, with recent publications in the Journal of Comparative Effectiveness Research, Archives of Internal Medicine, Journal of Palliative Medicine, and the American Journal of Hospice and Palliative Care. With Planetree, Dr. Lepore’s work focuses on implementing and evaluating patient-centered care across the spectrum of healthcare settings internationally. A recognized thought leader, Dr. Lepore has been an invited speaker at numerous national and international events, including the National Quality Forum Annual Conference, National Patient Safety Congress, Brazilian Congress on Quality in Health Care, and the American Health Care Association Quality Symposium. Currently Dr. Lepore is collaborating on an array of studies with colleagues at Brown University, Yale University School of Medicine, and the Veterans Administration, and since 2013 has served as the Director of the Planetree-powered Harvey Picker Center of Innovation and Applied Research in Long-Term Care.
CEO & President
Griffin Health Services/Griffin Hospital
Patrick Charmel’s Biography:
Patrick A. Charmel, President and Chief Executive Officer of Griffin Hospital and its parent organization, Griffin Health Services Corporation, has been associated with Griffin since 1979, when he served as a student intern while attending Quinnipiac University. After serving in a number of administrative positions, he became President in 1998. As President of Griffin Health Services Corporation, he is also the Chief Executive Officer of Planetree Inc., a subsidiary corporation. Planetree is a not-for-profit organization that supports an alliance of over 150 premier hospitals located across the United States and in the Netherlands, Canada, Brazil and Japan that are committed to patient empowerment and the delivery of patient centered care.
During his tenure, he has positioned Griffin Hospital as an award-winning, innovative organization, recognized as an industry leader in providing personalized, humanistic, consumer-driven health care in a healing environment. Under his leadership, Griffin has appeared on the Fortune Magazine list of the 100 Best Companies to Work for in America for ten consecutive years. The Griffin Hospital management team was selected as the 2008 Top Leadership Team in Healthcare in the nation for community and mid-size hospitals by HealthLeaders Media. The hospital was also named as one of ten of America’s Healing Hospitals by the Journal of Sacred Work of the Baptist Trust in 2007 and 2008.
Related to quality of care, Griffin Hospital was named a 2007 Premier/CareScience National Quality Leader and received the 2009 HealthGrades Distinguished Hospital Award for Clinical Excellence and HealthGrades 2009 Outstanding Patient Experience award. Griffin was also a recipient of Total Benchmark Solution’s Top 100 Quality Award in 2006 and was named one of the Thompson 100 Top Performance Improvement Leader Hospitals in 2004. Charmel is a co-author of the book “Putting Patients First” which received the American College of Healthcare Executive’s Health Care book of the year award in 2004. A second edition of the book was released in October 2008.
Griffin Hospital has been featured in four business books published recently: “Tribal Leadership – Leveraging Natural Groups to Build a Thriving Organization” (2008); Case Studies in Transparency – Real-World Ways for Marketers to Educate Consumers” (2008) “Fire Them Up” (2007); “The Disney Way – Harnessing the Management Secrets of Disney in Your Company”.
In 2008, he completed a three year term as a member of the National Advisory Council for Healthcare Research and Quality to which he was appointed by the U.S. Secretary for Health and Human Services. He is Immediate Past Chairman of the Board of Directors of the Connecticut Hospital Association and is a member of the Board of Directors of Qualidigm, a CMS contracted quality improvement organization. Charmel is Chair of the Board of Governors of the Quinnipiac University Alumni Association and a University Trustee.
In 2006 he was the recipient of the John D. Thompson Distinguished Visiting Fellow Award at Yale University. Quinnipiac University honored him with the Distinguished Alumni Award in 2008. He is a recipient of the James E. West Fellow Award from the Boy Scouts of America. He was inducted into the Junior Achievement Free Enterprise Hall of Fame in 2002, and he is a recipient of the Dean Avery Award given by the New London Day newspaper which recognizes an individual’s commitment to the public’s right to know.
After graduating from Quinnipiac University, Charmel received a Masters of Public Health degree from Yale University. He currently lives in Hamden with his wife, Robyn and their son, Patrick.
Marcia K. Hall
Chief Executive Officer (retired)
Sharp Coronado Hospital and HealthCare Center
Marcia K Hall’s Biography:
Ms. Hall was the CEO of this 204 bed San Diego County hospital for 18 years. She began her career with Sharp HealthCare in 1987 as the Director of Pharmacy for Sharp Cabrillo Hospital. A series of interesting post-reorganization opportunities during the turbulent 90’s at Sharp HealthCare saw her promoted to VP of Quality Systems for Sharp Memorial Hospital, VP of Surgical Services for the Sharp system, a “loaned executive” for the Sharp Rees Stealy Medical Group and finally, promoted to CEO of Sharp Coronado Hospital in 1995.
A believer in the benefits of careful preparation coupled with the value of taking modified risks, Ms. Hall led a strategic planning initiative that defied those who believed this failing 76-year-old hospital had run its course. Following some hair-raising program closures and bold program additions, coupled with fundraising efforts and physician recruitment, she led Sharp Coronado to a transformational affiliation with Planetree in 2002. The hospital was honored in 2007 as one of only five hospitals nationwide to be selected as a “Planetree Designated Patient Centered Care Hospital”. In 2012, Sharp Coronado achieved “Distinction for Leadership and Innovation in Patient Centered Care”, Planetree’s highest honor.
Over the past 10 years, the hospital has garnered awards for top decile scores in patient, employee, and physician satisfaction, and in clinical outcomes. It achieved and maintains Joint Commission Certification as a Center of Excellence in both total hip and total knee replacement. As a surprise (to some) bonus, it has also achieved financial success. Though an innovative partnership with the City of Coronado and its community, millions of dollars have been raised by the Coronado Hospital Foundation for unique projects such as the Sewall Healthy Living Center (opening in 2013).
Ms. Hall spent much of her recent work life cheering on an amazing team and making tactical course corrections as needed. Now she consults, travels, enjoys photography, plays with her grandchildren in Connecticut, and gratefully watches from her patio as the California sun sinks into the Pacific.
Jim van den Beuken
Founder & Chairman Planetree Nederland
Jim van den Beuken’s Biography:
Jim is driven to help people develop into compassionate and competent professionals and improve organizations so they can contribute to the best possible world. He is founder and chairman of the board of Planetree Netherlands, member of Planetree’s International Advisory Board, Principal at Creative Power and Board member of group of primary schools. His new book is titled: Yes and No: doing what matters and stop what doesn’t (in Dutch). His first app has just been released: Next Step. A interactive tool that helps to clarify and balance your actions. He is personality psychologist and business economist and lives in the Netherlands.
President and CEO, Planetree Quebec Network and
CEO, Centre de réadaptation Estrie
Lucie Dumas’ Biography:
Lucie Dumas, recipient of the 2010 Raymond Carignan Award, has overseen the destiny of the Centre de réadaptation Estrie (CRE) since 1998. From the start, she worked on defining accomplishments for the future of the establishment using the expertise and achievements of its programs. She not only strengthened the position and reputation of the establishment in the region but, under her guidance, the continuum of services for the physically disabled has improved and flourished. The region has since reaped benefits in accessibility, continuity, availability, and quality. These accomplishments inspired the CRE’s groundbreaking style, today a well-known attribute within the innovative elite of the health network.
At the beginning of the 21st century, deeply aware of the challenges facing healthcare organizations, Lucie Dumas set her sight on human resources, using a quality approach centered on both clients and staff. In 2005, the CRE truly set itself apart by becoming the first Canadian establishment to affiliate with Planetree, an international group with more than 550 member establishments worldwide advocating a management and intervention philosophy based on client satisfaction and wellness, a philosophy where every possible effort is made to transform care and services into a rich and positive life experience. Ms Dumas serves on the Advisory Committee of Planetree International.
In 2006, the CRE received two awards of excellence, one from the Ministry of Health and Social Services (MSSS) and one from the Quebec Association of Rehabilitation Establishments for the Physically Impaired (AÉRDPQ). Moreover, the CRE did extremely well in a Best Employers Challenge competition.
In 2008, the CRE obtained the Planetree International Designation, a standard of excellence conferring the status of role model within the Quebec network as well as among Planetree member organizations. In 2011, the MSSS once again recognized the leadership of the establishment with a Merit Citation and the CRE obtained its Healthy Enterprise certification. In 2012, it achieved the Innovative Environment certification.
Witnessing this incredible track record, other organizations chose to adopt the Planetree model. In the fall of 2008, Ms Dumas established the Planetree Quebec Network and became its President and CEO. The Network now regroups 28 member establishments with various healthcare missions, including one in establishment in France.
Lucie Dumas was awarded the Lifetime Achievement Award at the 2013 Planetree Annual Conference, the most prestigious award conferred by this international organization, the crowning achievement of her distinguished career.
Dorothea Wild MD MPH Dr. med.
Founder, Planetree Germany Office
Dorothea Wild’s Biography:
Dr. Dorothea Wild is an experienced physician, physician leader, teacher, and researcher. Dorothea obtained her MD in Germany and trained in Germany and the US. She holds board certifications in Internal Medicine, Preventive Medicine, and Palliative Care. She also obtained an MPH from Yale in Health Management, and served at Griffin Hospital as Associate Residency Program Director for the Combined Preventive Medicine and Internal Medicine Residency Program. Until 2013, Dorothea was the president of the Griffin Faculty Practice Plan. In this role, she was instrumental in hardwiring Patient-centeredness in the inpatient and outpatient setting among Griffin physicians. Dorothea has helped in implementing and evaluating several curricula for physicians in training in Patient-centered care, the Patient-centered medical home, health literacy, preventive medicine, and cultural competency. Dorothea has published extensively in the peer-reviewed literature, and is co-author of the best-selling textbook of epidemiology, biostatistics, and preventive medicine. Dorothea also contributed to the Patient-Centered Improvement Field Guide. For her efforts in making the Planetree Approach more accessible for physicians, she was named as a member of the Planetree Physician Advisory Council.
Dorothea continues to practice as a physician. In addition, Dorothea is working in Germany to build the Planetree Network there. She consults with healthcare organizations in the Netherlands, Germany, and Belgium. In her role at Planetree, Dorothea works on engaging phyisicians in Patient-centered care, developing Curricula on Patient-centered care, and building the evidence-base for the Planetree Approach. Dorothea can present in English, Dutch, and German.
For more information about the Planetree Speaker’s Bureau please contact:
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