Improving Physician Interactions Coaching Checklist
Interventions like shadowing or coaching can provide bedside doctors real time feedback into how other may perceive them. The Physician Interactions Checklist is used by the coach as they observe the medical provider interact with a patient and/or family member. The checklist provides a framework of behaviors that when present in the patient-provider interaction has been shown to improve patient experience scores and feedback. The shadowing coach, preferably an outside consultant, reviews the checklist with the medical provider. Then based on the observed interaction between medical provider and patients, the shadowing coach can provide real time feedback to the provider.