This document introduces the concept of Teach Back 2.0 as an extension of the standard teach back methodology. Teach Back 2.0 personalizes the teach back practice, validating not only a patient’s comprehension of information but also their ability to apply the knowledge to their life. This teaching tool outlines 6 steps of Teach
In this document, we summarize common barriers and challenges that PFACs have to engaging in research and ways that they have found to overcome them.
In 2010, the state of Massachusetts enacted legislation requiring all hospitals to create and maintain Patient and Family Advisory Councils (PFACs). Learn about practices for meaningful consumer engagement in research from 11 hospitals in the state.
Submitted by the Institute for Patient and Family-Centered Care as part of Planetree’s Toolkit for PFAC Engagement in Research, these stories of patient & family advisors collaborating on research at Michigan Medicine provide first-hand accounts of why engagement matters.
This document introduces the concept of Relationship-Based Cleaning as an important strategy for improving patients’ perception of cleanliness.
Person-centered medication administration is equal parts provision of the medication AND communication about its purpose and any potential adverse side effects to be aware of. This document presents three key steps for enhancing communication with patients about their medications.
Plain Language Summary of the National Academy of Medicine’s Framework for Patient and Family Engaged Care
This plain language summary distils down the National Academy of Medicine’s January 2017 8-page discussion paper of patient and family engaged care (PFEC) and the links between PFEC and key priorities such as better health, better care, lower costs and better culture. All in 2 reader-friendly pages.
In January 2017, the National Academy of Medicine published a discussion paper, co-authored by Planetree’s Susan Frampton and Sara Guastello, that describes specific changes and steps that healthcare organizations need for PFEC to truly flourish in process and practice. While this is great news for the industry, the average consumer doesn’t know what
Struggling to move the needle on the HCAHPS Willingness to Recommend question? This briefing document illuminates opportunities for 1.) better understanding the patient perspective on this questions, and 2.) employing strategies for improvement.
You’ve instituted quiet hours, installed cushions on cabinet doors, greased squeaky wheels, monitored noise levels with a yacker tracker and distributed white noise machines, headphones and guided imagery videos to patients, and STILL your hospital struggles to move the needle on the HCAHPS question “How often was the area around your room quiet at night?”