Struggling to move the needle on the HCAHPS Willingness to Recommend question? This briefing document illuminates opportunities for 1.) better understanding the patient perspective on this questions, and 2.) employing strategies for improvement.    

You’ve instituted quiet hours, installed cushions on cabinet doors, greased squeaky wheels, monitored noise levels with a yacker tracker and distributed white noise machines, headphones and guided imagery videos to patients, and STILL your hospital struggles to move the needle on the HCAHPS question “How often was the area around your room quiet at night?”

A discussion paper, published by the National Academy of Medicine, that introduces a logical framework for creating a culture of patient and family engagement (PFEC), an annotated bibliography of the latest scientific research in support of PFEC, and plenty of real-life examples to bring PFEC to life.  

Long-Term Care Improvement Guide

Wednesday, 05 April 2017 by

A compendium of resident-centered practices and practical culture change tools contributed by long-term care communities with well-established cultures of resident-centered care.    

  A compendium of patient-centered practices and practical implementation tools contributed by hospitals with well-established cultures of patient-centered care.        

  Different structures and approaches organizations can take to engage patient and family partners in ongoing improvement work.        

  A white paper that details practical approaches for re-engineering new employee orientation to emphasize “mission critical content.”        

  A resource for those seeking to build will among colleagues for adopting the practice of shared medical records.        

Shared Medical Record Primer

Wednesday, 05 April 2017 by

  A comprehensive implementation tool for hospitals adopting the practice of shared medical records. Includes evidence to build the case for the practice, sample implementation tools and practical guidance for overcoming common implementation pitfalls.        

  This document maps out an 8-step process for implementing shared medical records.        

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