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Patient-Centered Care Awareness Month

Background

Patient-Centered Care Awareness Month is an international awareness-building campaign that occurs every October to commemorate the progress that has been made toward making patient-centered care a reality and to build momentum for further progress through education and collaboration.  Hospitals and health care organizations around the world are encouraged to celebrate by empowering patients, strengthening their patient-centered practices, and publicly proclaiming to their patients and communities their commitment to patient-centered care.  

For the past two years, health care organizations around the United States, Canada and the Netherlands have celebrated Patient-Centered Care Awareness Month.  In addition, fourteen state governors commemorated the month signing proclamations officially recognizing the importance of patient-centered care to their states’ citizens. 

What is “Patient-Centered Care”?


Although the phrase “patient-centered care” is defined and used in a variety of ways, the essential theme is the importance of delivering healthcare in a manner that works best for patients.  In a patient-centered approach to health care, providers partner with patients and their family members to identify and satisfy the full range of patient needs and preferences.

Organizations practicing patient-centered care recognize that:

A patient is an individual to be cared for, not a medical condition to be treated.

  • Each patient is a unique person, with diverse needs.

  • Patients are partners and have knowledge and expertise that is essential to their care.

  • Patients’ family and friends are also partners.

  • Access to understandable health information is essential to empower patients to participate in their care and patient-centered organizations take responsibility for providing access to that information.

  • The opportunity to make decisions is essential to the well-being of patients and patient-centered organizations take responsibility for maximizing patients’ opportunities for choices and for respecting those choices. 

  • Each staff member is a caregiver, whose role is to meet the needs of each patient, and staff members can meet those needs more effectively if the organization supports staff members in achieving their highest professional aspirations, as well as their personal goals.

  • Patient-centered care is the core of a high quality health care system and a necessary foundation for safe, effective, efficient, timely, and equitable care.

 

 

    Suggested Ways for Providers to Celebrate

    • Display and/or distribute the Proclamation for Patient-Centered Care.  (To request a complimentary copy of the Proclamation, please send an e-mail with your name, title, address and phone number to msullivan@planetree.org.  Please specify in the e-mail the name of the organization as it should appear on the proclamation.)

    • Hold a meeting of your patient and family advisory council or create a patient and family advisory council if you don’t already have one.

    • Invite patients or family members to join hospital committees.

    • Share information with staff and the community about patient perspectives on their experiences, as well as patient suggestions that have been implemented.

    • Host an open house for patients and families.

    • Host a meeting designed to empower patients and families with information. 

    • Write a letter to the editor of your local paper describing your organization’s commitment to patient-centered care and identifying the opportunities for patients and families to get involved.

    Refer to the Patient-Centered Care Awareness Month toolkit which contains materials to assist you in commemorating the month and inlcuding a sample press release, newsleter article and letter to the editor.



    Suggested Ways for Providers to Celebrate


    • Review the “Questions to Ask Your Hospital about Patient-Centered Care” (availaible in the Patient-Centered care Awareness Month Tool Kit) and ask your hospital about the patient-centered practices that are most important to you.

    • Ask your health care provider what opportunities are available for patients and family members to get involved and consider getting involved, such as by joining a patient and family advisory council or committee.

    • Provide feedback to your health care providers about your experiences and ideas by contacting them directly or by filling out a survey if you receive one.

    • Wear the “I am an expert about me” sticker when you are interacting with your health care providers.  (If you would like a free sticker mailed to you, please send an email with your name and address to msullivan@planetree.org.)

    • Review the materials published by the federal Agency for Healthcare Research and Quality (AHRQ) to help patients and families be more active participants in their care.

     

Contact Us


Tell us how you plan to celebrate, or contact us if you have any questions

Sara Guastello
Manager, Designation and Resource Development
Planetree
130 Division Street
Derby, CT 06418
(203) 732-7171
sguastello@planetree.org

 

Download Resources

  

 

Click here to download your "Patient-Centered Care Awareness Month" Tool Kit, which contains:

 

  • Patient-Centered Care Awareness Month Logos
  • A Sample Letter to the Editor
  • A Sample Press Release
  • A Sample Newsletter Article
  • A List of Things to Ask Your Hospital about Patient-Centered Care
  • A Patient-Centered Care Awareness Month Product List
  • The Proclamation of Patient-Centered Care