Susan Frampton, Ph.D.
Susan Frampton’s Biography:
For over a decade, Dr. Susan Frampton has been the President of Planetree, a not-for-profit advocacy, consultation and membership organization that works with a growing network of hospitals and continuing care communities around the world to implement Planetree’s comprehensive patient-/person-centered model of care. Dr. Frampton has authored numerous publications, the most recent including a series on patient-centered care in the American Journal of Nursing, the International Health Federation Journal, the Patient-Centered Care Improvement Guide, the Long-Term Care Improvement Guide, and the edited collection Putting Patients First, Second Edition (Jossey-Bass Publishing, 2008). The first edition of Putting Patients First (Jossey-Bass Publishing, 2003) won the ACHE Hamilton Book of the Year Award in 2004.
In 2013, Dr. Frampton was appointed co-chair of the National Priorities Partnership (NPP), a collaborative of 52 major national organizations working to identify strategies for improving safety, quality and patient-centered outcomes for the U.S. health care System. Her work with the National Priorities Partnership extends back to 2009, when she was first named a member. In 2011, she served on NPP’s Better Care Subcommittee, which helped to shape a set of comprehensive national goals to improve the quality of health and health care. She also was co-chair of the NPP (Re)admissions Action Team, which developed and executed strategies to safely reduce avoidable readmissions and increase the uptake of patient-centered team-based care delivery models. In addition to this work with NPP, Dr. Frampton has participated on The Joint Commission’s Expert Advisory Panel on culturally competent patient-centered care standards, the National Quality Forum’s Care Coordination Steering Team and the Institute of Medicine’s review panel for their 2009 publication on integrative medicine.
In addition to speaking internationally on culture change, quality and safety, and the patient experience, she has presented keynotes on designing patient-centered practices in acute care, continuing care, and ambulatory medicine settings for various hospital associations, Veterans Health Administration and the World Health Organization. Additionally, Dr. Frampton was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine.
Susan is also represented by the American Program Bureau
Senior VP, Planetree
Randall Carter’s Biography:
Randall L. Carter, Planetree’s Senior Vice President, is a pioneer in promoting innovative approaches to Patient-centered care. As a highly regarded speaker, facilitator, author and consultant, Mr. Carter has, for more than twenty years, inspired healthcare organizations nationally and internationally to make fundamental change in their belief systems thereby transforming the way Patient-centered care is defined and delivered through healing environments, service and leadership, and enhancing the patient, family and employee experience.
Mr. Carter has contributed to numerous mainstream publications, health care periodicals, and promotion of Patient-centered care in the media. In the landmark Bill Moyers’ public broadcasting documentary series “Healing and the Mind”, Mr. Carter was recognized as a member of the groundbreaking team responsible for bringing to life the first system-wide Planetree implementation. Carter contributed to the books “Putting Patients First” (Jossey-Bass Publishing) which won the ACHE Hamilton Book of the Year Award in 2004, “Turned On Organizations” (Harper Business) and the second edition of “Putting Patients First” (Jossey-Bass Publishing) October 2008.
Beginning August 2010, under Mr. Carter’s leadership, Planetree has had the honor of partnering with the VHA Office of Patient Centered Care and Cultural Transformation in their efforts to revolutionize the healthcare experience for Veterans and their family members; building on the VA’s extraordinary tradition of delivering high-quality healthcare in the largest healthcare system in the world. Mr. Carter believes that this joint effort, alongside the passion and courage of those who care and advocate for Veterans, has the potential to truly move the delivery of healthcare services to the higher ground many envision as the future of “health and caring” in the United States.
Senior Consultation Services Specialist
Jim Kinsey’s Biography:
Jim Kinsey has over 25 years in healthcare, beginning as a nursing assistant and progressing through a variety of nursing leadership and educational roles. He joined Planetree full-time in 2010. Jim has had experiences in acute care and long-term care. He has spent the last ten years consulting and educating nationally with long-term care organizations for the implementation and sustainability of person-centered care. He has presented and taught for Quality Improvement Organizations, Provider Organizations, and for the Pioneer Network. Most recently, before joining Planetree, Jim has served as Community Life Leader for Messiah Village in Mechanicsburg, Pennsylvania. In this role he was responsible for the initial implementation of person-centered care achieving transformation of the hiring and appraisal process, dining process, and increasing the Case Mix Index score for the community through education and team development.
Currently, in his role at Planetree, Jim conducts organization and progress assessments, information sessions, staff and leadership retreats and serves as a resource for Planetree Continuing Care. Jim is also responsible for program development and affiliate relations.
Michael Lepore, PhD
Director of Quality, Research, & Evaluation
Michael Lepore’s Biography:
Michael Lepore is Planetree’s Director of Quality, Research, and Evaluation, and is currently collaborating with colleagues from Brown University, My InnerView, and the IDEAS Institute on a Commonwealth Fund grant to develop qualitative and quantitative instruments for measuring person-centeredness. Prior to joining Planetree, Dr. Lepore was awarded a postdoctoral research fellowship at Brown University by the U.S. Agency for Healthcare Research and Quality (AHRQ). He now also serves as a Research Associate in Brown’s Department of Community Health.
Building on his earlier experience as an assisted living care aide, Dr. Lepore has conducted research on a variety of long-term care issues. His recent publications examine strategies for hiring and training care workers, designing jobs for care staff, relationships between long-term care workers and residents, and care workers’ career trajectories. In addition to speaking widely on culture change and long-term care issues more generally, Dr. Lepore has presented keynotes on barriers and facilitators of culture change in Veteran’s Administration settings, strategies for collaboration between health care practitioners and academic researchers, and the utilization of focus groups for driving change in health care organizations.
CEO & President
Griffin Health Services/Griffin Hospital
Patrick Charmel’s Biography:
Patrick A. Charmel, President and Chief Executive Officer of Griffin Hospital and its parent organization, Griffin Health Services Corporation, has been associated with Griffin since 1979, when he served as a student intern while attending Quinnipiac University. After serving in a number of administrative positions, he became President in 1998. As President of Griffin Health Services Corporation, he is also the Chief Executive Officer of Planetree Inc., a subsidiary corporation. Planetree is a not-for-profit organization that supports an alliance of over 150 premier hospitals located across the United States and in the Netherlands, Canada, Brazil and Japan that are committed to patient empowerment and the delivery of patient centered care.
During his tenure, he has positioned Griffin Hospital as an award-winning, innovative organization, recognized as an industry leader in providing personalized, humanistic, consumer-driven health care in a healing environment. Under his leadership, Griffin has appeared on the Fortune Magazine list of the 100 Best Companies to Work for in America for ten consecutive years. The Griffin Hospital management team was selected as the 2008 Top Leadership Team in Healthcare in the nation for community and mid-size hospitals by HealthLeaders Media. The hospital was also named as one of ten of America’s Healing Hospitals by the Journal of Sacred Work of the Baptist Trust in 2007 and 2008.
Related to quality of care, Griffin Hospital was named a 2007 Premier/CareScience National Quality Leader and received the 2009 HealthGrades Distinguished Hospital Award for Clinical Excellence and HealthGrades 2009 Outstanding Patient Experience award. Griffin was also a recipient of Total Benchmark Solution’s Top 100 Quality Award in 2006 and was named one of the Thompson 100 Top Performance Improvement Leader Hospitals in 2004. Charmel is a co-author of the book “Putting Patients First” which received the American College of Healthcare Executive’s Health Care book of the year award in 2004. A second edition of the book was released in October 2008.
Griffin Hospital has been featured in four business books published recently: “Tribal Leadership – Leveraging Natural Groups to Build a Thriving Organization” (2008); Case Studies in Transparency – Real-World Ways for Marketers to Educate Consumers” (2008) “Fire Them Up” (2007); “The Disney Way – Harnessing the Management Secrets of Disney in Your Company”.
In 2008, he completed a three year term as a member of the National Advisory Council for Healthcare Research and Quality to which he was appointed by the U.S. Secretary for Health and Human Services. He is Immediate Past Chairman of the Board of Directors of the Connecticut Hospital Association and is a member of the Board of Directors of Qualidigm, a CMS contracted quality improvement organization. Charmel is Chair of the Board of Governors of the Quinnipiac University Alumni Association and a University Trustee.
In 2006 he was the recipient of the John D. Thompson Distinguished Visiting Fellow Award at Yale University. Quinnipiac University honored him with the Distinguished Alumni Award in 2008. He is a recipient of the James E. West Fellow Award from the Boy Scouts of America. He was inducted into the Junior Achievement Free Enterprise Hall of Fame in 2002, and he is a recipient of the Dean Avery Award given by the New London Day newspaper which recognizes an individual’s commitment to the public’s right to know.
After graduating from Quinnipiac University, Charmel received a Masters of Public Health degree from Yale University. He currently lives in Hamden with his wife, Robyn and their son, Patrick.
For more information about the Planetree Speaker’s Bureau please contact:
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